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Highlights of the Technology Road Show & Mobile Clinic
Last month Learning Services and IT Services combined forces to bring the first ever Technology Road Show & Mobile Clinic to the University. The event was hosted in the Hub, to which students and staff took the opportunity to see demonstrations of Edge Hill mobile applications, and to speak to us and obtain technical support for mobile devices (phones, tablets and laptops).
Application wise, we showcased all of the institutions’ mobile apps and online resources, and when we demonstrated our very own Edge Hill Central we found that many students didn’t know this was available, or what it could do. The combination of having Blackboard Mobile Learn, Email and library access all in one place was quite a surprise to users – prompting them to download the app on the spot!
In terms of the hardware issues we encountered, practically all the concerns were focussed on Wi-Fi connectivity. Of course, with digital natives becoming the majority on campus and in the classroom, it’s vital we ensure your internet enabled devices are connected. So to clarify and resolve this issue, please ensure you connect to eduroam. Like the users we encountered, you’ll find that if you use EdgeNet it will repeatedly ask you to authenticate on a daily basis and even building to building. The new, and much easier way for continuous access is eduroam.
Eduroam will ensure you won’t have to enter your account details on a daily basis, your connection will roam around campus with you and will be active until you change/reset your network login password. Make sure you connect your device to eduroam today.
For more information please take a look at the IT Services Wi-Fi pages.
Overall the Technology Road Show was a success and we’re pretty sure everyone we spoke to took something out of the event. If you missed out on the Road Show and have a question for us, please do get in touch on the following address: [email protected]
Mark Wilcock
Learning Technology Development Officer
Accessibility, Assistive Technology, Developing Digital Excellence, eResources, Learning Technologies, Resources
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Developing Digital Excellence
Developing Digital Excellence – staff development and training in February
We have got a number of sessions for staff this month – many looking at some of the new ideas in the digital world, such as QR codes, data curation, and an interesting look at how you manage your digital identity.
Sessions are developed by various staff in Learning Services, utilising our skills and knowledge from our academic support librarians, learning technologists, our ICT trainer Elaine Czotter and specially trained staff from our media teams.
Digital Classroom
Sessions w/b 14th and 22nd February
Introduction to classroom equipment and lecture theatre technology
Please contact Glenn Allan direct ex 7227 or [email protected]Digital Practitioner
12th February 12.00pm – 1.00pm
Learn and interact at the touch of a QR code28th February 12.00pm – 1.00pm
Avoiding digital disaster in your presentationsDigital Researcher
12th February 12.15pm – 12.45pm
Web 2 and research14th February 10.00am – 11.30am
Research data curation and sharing19th February 12.00pm – 1.00pm
Your digital identity as a researcherDigital Office
12th February 10.00am – 11.30am
Word – Managing paragraphs and page25th February 2.00pm – 4.00pm
Excel – session 2All of our training sessions are held in the staff training room, 2nd floor, Learning Innovation Centre. You can find out more details via the Learning Services wiki, and you can book your place on line using the online booking link.
Learning Services wiki
https://go.edgehill.ac.uk/wiki/display/ls/Staff+Development
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Learning Services go the extra mile!
As a holder of the Customer Service Excellence award for 8 years, Learning Services are committed to continuously improving our facilities, resources and services to ensure your learning experience is the best that it can be.
We were delighted to receive some excellent feedback from our latest Customer Service Excellence assessment in January 2013. Not only are we still fully compliant in all elements of the award, but we received 3 compliance pluses! Compliance pluses are awarded when a service goes that extra mile. We were awarded compliance pluses for our insight into how customers use our services, resources and facilities, our approach to staff development and our use of mobile technologies.
The assessor also highlighted the following as areas of strength:
- Learning Services has a very good understanding of the needs of all of its customer groups and has used this understanding to develop and improve services to them.
- There are good levels of customer satisfaction across all areas of service delivery and, where in some academic Faculties and Departments these are lower, support has been available to help to improve satisfaction levels.
- There is a real culture of customer focus that stems from Managers down to, and upwards from, front line staff.
- Staff recognise the value of good customer service and the impact that their roles have on front line service provision, demonstrated through the speed with which resources become available for student borrowing.
- Staff are empowered to develop services both within their own areas of expertise and as members of wider teams and working groups across all areas of service delivery.
- Staff seek out new solutions to problems, for example, developing mobile solutions to accessing services.
- There are well established systems in place for monitoring and reviewing performance in respect of service delivery outcomes and the timeliness of delivery.
Do you agree with these statements? As always we would love to hear your feedback about what we do well, and what you feel we could improve: http://www.edgehill.ac.uk/ls/feedback/
For more information about the Customer Service Excellence award contact:
Helen Jamieson, Customer Services Manager
