World Book Day Fun

To celebrate World Book Day we are bringing you a fantastic Golden Ticket competition in conjunction with Wally of Where’s Wally fame. #WBDGoldenTicket

In the run up to World Book Day on Thursday 2nd March we will be posting two images per day of Wally somewhere in the University Library with a book. In each of the books we will conceal a Golden Ticket, which can be exchanged for a fabulous literary chocolate prize at the Welcome Desk

How to enter…

From Monday 27th February to Thursday 2nd March, we will be posting 2 separate images per day, at randomly generated times, across all three of our social media platforms.

Use your skill and knowledge to search for the book on the library catalogue, obtain the class number to locate the item on the shelves, run to the shelf (making sure you don’t trip and hurt yourself 🙂 ) and claim the Golden Ticket.

Bring the Golden Ticket to the LS Chocolate Factory (i.e. the Welcome Desk on the ground floor) and we will exchange it for your super prize.

Terms & Conditions

  1. Only EHU Students and Staff are eligible to win the prize.
  2. Learning Services staff are not eligible to win a prize (that would be cheating!)
  3. There are 8 prizes. The prizes are non-transferable and have no cash value.
  4. Golden tickets will only be accepted at the Welcome Desk in person
  5. The prizes are non-transferable and have no cash value.
  6. You can Tweet, Instagram or Facebook a photo of yourself with the Golden Ticket and book for extra brownie points. #WBDGoldenTicket

 

So, how user friendly are we? Learning Services UX experiences..

With a major UK conference last month, the subject of UX in libraries is very much on the agenda.  UX or usability can take a variety of forms and many of us have been engaging with the ideas, techniques and concepts of UX for the past couple of years.

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Helen Jamieson and I attended a UX in Libraries conference which was held at the University of Cambridge in March and what a conference it was.  We felt we were on a film set for most of the week!.  It was truly international with library colleagues, anthropologists, ethnographers and web designers from all over the world there to inspire us.

We were introduced to a new concept – ideation = idea generation. It was great fun with one exercise generating well over a 100 post-it notes of ideas around improving library spaces in one of the Cambridge libraries.

imageWhen we returned home, we decided to try out the 6-8-5 technique as a way of creating new ideas for student induction 2015.  We tried it out with our staff who are on the induction planning group and then with a group of students. You’ll have to wait until September to see the results…

If you’re not familiar with the technique (and we weren’t) 6-8-5 is where you have 5 minutes to write 6 to 8 ideas on post-its. You share with your group, this can spark your creative juices so you repeat the exercise again with another 5 minutes – you might have new ideas or you have honed one of your original ideas or one of the teams.  You do create lots of ideas but they do begin to fall into themes when you bring them together and start to discuss.

 

What else are we doing?

Something which was a running theme with the keynote speakers at the conference and the breakout sessions was the limitations of data. Questionnaires don’t help us find out how using a service or a library space feels to our users. With this in mind, and following the success of diary mapping student study habits on campus, next term we will be mapping and questioning how students approach an assignment.  We know we don’t know enough so finding out more about the touch points with Learning Services will help us improve our service and support for students.

Three years ago as we prepared to develop new web pages for Learning Services, we dipped our toe into the water of web usability working with some prospective students who were our volunteers.  The work we undertook was fascinating as we watched students find – or not find as the case maybe- the answers to some standard questions that we get asked all the time.  The feedback gave us some great insights and helped us re-design some of our site – unfortunately, we can only share the videos with colleagues who were involved in the project and were named on the consent form but we are happy to talk to anyone thinking of undertaking a similar exercise.

More recently, we have been applying the same techniques to our single search tool, ‘Discover More’ observing volunteers trying to answer a number of questions using its navigation. We have been recording their experiences using screen capture software and a small team has been evaluating the results.

This month we are beginning to undertake usability of our VLE, Blackboard.  We have a brand new group of students who have just started their course at Edge Hill and we are keen to develop an understanding of how intuitive new students find Blackboard, and how they find key information – timetables, announcements, course handbooks, library resources.

The conference however has inspired us to be even more pioneering. Although our ethnographic techniques will continue we will be starting to introduce a more anthropological approach to the use of library services, as well as beginning to look at UXing some of our online activities as well.

Rachel Bury

Academic Liaison Manager – Quality, Marketing and Communication

Helen Jamieson

Customer Services Manager

 

 

 

 

Term 1: brought to you by Learning Services

It’s hard to believe that we are already at the start of the second term, where does the time go?

We are in a thoughtful and reflective mood this week, so join us in looking back at the highlights from the first term…

We have continued to expand and improve access to resources.  We know that you love your text books and in term 1 we purchased a massive 7,000 new books for library stock.

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Access to electronic resources is also important to you and our electronic resource collection currently stands at over 300,000 items!

As well as improving access to resources, in the first term we made the unprecedented step of opening the University library for 24 hours a day – that’s a massive and uninterrupted 120 hours of study time.  Continuing with the 24/7 theme we also launched our 24/7 live chat service.  You can (and you have!) asked questions into the early hours.

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You told us that you would like to be able to access resources direct from Blackboard and your wish is our command! The new subject resources tabs in Blackboard now mean that library resources are just a click away.

The above enhancements should have improved access to services and resources for everyone, but we have also developed a number of more personalised services.

We know that sometimes we just don’t have the exact book that you need, but with our Add a Book service just tell us what you want and we buy it! 239 of you did just that in the first term alone.

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It has also been encouraging to see that many of you have received 1-2-1 bespoke support from a study skills or SpLD advisor.  681 of you attended an SpLD 1-2-1 support session and 502 of you attended a 1-2-1 study skills session in the first term.  These sessions are person centered and designed to support you with your own specific learning needs.  Even more encouraging is the incredible feedback we receive about these sessions, with over 91% of students reporting that our 1-2-1 support is effective and has enabled them to move on with their studies.

There’s lots to look forward to this term too!  So watch this space…

And finally, we do genuinely love to hear your feedback so don’t be shy – get in touch.

Helen Jamieson, Customer Services Manager

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Do you need to discover more?

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It has come to that time of year when you will be researching for assignments or exams. One of Learning Services’ key resources to support you with your research is Discover More.

We have recently upgraded the tool and there are lots of new features which we hope will help you as you search for information – whether that be books or journals.

Some of the new features of the tool include:

  • Refining your results to books in the library and library location ( you can quickly see books on the subject and which library holds them)
  • Database recommendations – you can see at the top of your results page which database Discover More has found the most results in
  • You get a quick view of the item – hover over the title and check out the panel on the right
  • You can refine by discipline – this is really easy to use and will help you focus more; it also provides you with details of how many results there are so you can see if this is area to focus on

There is short guide which takes you through the basics of searching, refining and then saving and exporting your results.  Take a look at the guide or come and see a member of staff at one of our help desks.  Your subject librarian is also a good contact to have!  Take a look at the Learning Services webpage for your subject, there are full contact details of your librarian.  Your subject resources tab in Learning Edge is also a great starting point – your main databases and journal collections are recommended and also quick links into   the library catalogue and Discover More

ehu.ac.uk/askus

Rachel Bury

Learning Services

Academic Liaison Manager – Quality, Marketing and Communication

Read all about it …….

…… check out the newly acquired phonics collection at Edge Hill’s library at the Woodlands Centre, Chorley.

The government is keen to promote high quality teaching of systematic, synthetic phonics in primary schools so the library at Woodlands, a centre for education resources, has invested in a whole range of phonics materials.

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Education trainees can evaluate these new phonic resources at Woodlands or borrow them for 1 week.

The collection includes:-

  • Phonics Bug – Pearson
  • Jolly Phonics – Jolly Learning Ltd
  • Project X – Oxford University Press
  • Floppy’s Phonics Sounds and Letters – Oxford University |Press

Don’t forget Woodlands Library has books, journals and DVDs related to teaching. Students can also use study spaces, PCs and laptops

The library at Woodlands is open to all. Please get in touch if you would like more information about our phonics collections or Woodlands Library

Rita Mar 14Rita McWilliam

Deputy Site Librarian, Woodlands Library

 

Camera..Action!

Learning Services’ Media and ICT Support team have developed a collection of short videos to provide media students with expert direction and support to help them get the most out of the equipment they are borrowing, from getting started with a camcorder to using a set of lights.

The bespoke videos focus on the media equipment borrowed from the library. The aim is to provide informative content that aids in the operation of the equipment and resolves any issues encountered.

Each Video is:

  •  1-2 minutes in length
  • Contains a visual list of the items for that piece of equipment
  • Provides expert demonstration

The videos are short so that students can easily dip in and out of them, and the visual list of items are to help students identify that everything is still present after a busy shoot.

The visual list is followed by a demonstration on how to correctly use the different elements of the equipment. For example how to format an SD card, change any settings that may need to be highlighted to ensure the equipment works correctly, or how to attach a light to the stand securely.

The videos are hosted on YouTube so they can be easily accessed from a smart phone, laptop or computer. This accessibility means that no matter where the students are they have access to the information. The You Tube videos are accessed by QR codes printed on the checklists that are located inside the equipment bag themselves, so that they can scan the code and be taken directly to the video on YouTube.

YouTube provides very useful statistics which will help us to recognise how the videos are being used so we can make any changes in light of this. It is hope that this added dimension of support accessible via YouTube will be well received, and we welcome any suggestions for future videos.

The current playlist for these videos can also be found at goo.gl/TWAKHx.

Chris Baker

Media & ICT Support Manager

#EHUGetConnected Taking Your Devices to the Next Level!

The new smartphones to buy in 2013

After the success of all the previous #EHUGetConnected events held in 2013, we are happy to announce more upcoming dates across different venues and locations for the coming weeks ahead:

  • 11am – 2pm Friday, 31st January 2014 (HUB, Ormskirk Campus)
  • 9am – 1pm Tuesday, 4th February 2014 (FOHSC Foyer, Ormskirk Campus)
  • 9am – 1pm Wednesday, 5th February 2014 (FOHSC CPD, Aintree Campus)

If you’ve never come along to one previously then you are in for treat! #EHUGetConnected gives you the chance to speak to our team of knowledgeable staff to help get the best out of your technology and the learning resources at your disposal.  Every year there are new and exciting upgrades to our systems, pushing the boundaries of online learning and communication.  In 2014 we will again be promoting and showcasing our favorite selection of mobile apps, campus WiFi connectivity and our learning resource ‘hall of fame’. This time we will be featuring the new Community Engagement upgrade within Learning Edge and show you how it can enhance your online learning practice.

Here are just a few examples of questions we can help you with:

General ‘How can I…?’

  • connect to WiFi on campus?
  • find a PC to use?
  • book a study room?
  • forward my Edge Hill emails to a personal account?

On my mobile (eReader/laptop/phone/tablet) ‘how can I…?’

  • sync my emails?
  • easily log into Learning Edge?
  • get the course notifications I want?
  • access my lecture notes?
  • search the library catalogue?
  • download journal articles and eBooks?
  • annotate journal articles or lecture notes?
  • save shortcuts to the library and my subject pages?
  • watch videos or listen to podcasts?
  • find useful apps?

In the library ‘how can I…?’

  • search for resources?
  • find online journals and articles?
  • access my reading list?
  • reserve a book?
  • build a reference using the Discover More ‘cite’ tool?
  • save a link to an eResource so I can go straight back to it later?
  • work out which databases are right for my subject?

In Learning Edge ‘how can I…?’

  • change the way my course list is displayed?
  • subscribe to discussion forums/threads so I know when a post has been made?
  • set up my own online blogs/discussion forums/podcasts/social or study groups?
  • find my grades and feedback?

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Events taking place in the Faculty of Health and Social Care are tied in with the Faculty enrollment and induction day for the newest cohorts, but all current students and staff are welcome to come and ask any burning questions you may have about your devices, gadgets or gizmos.  If you’re not at any of the campus locations on the day to speak to us in person, we have got that covered too!  You can contact us during the event (and beyond) via our social media channels using the #EHUGetConnected hash-tag:

FB  https://www.facebook.com/EHULearnService

twitter  https://twitter.com/EHULearnService or https://twitter.com/LTDatEHU

We would be delighted to talk to you about technology; let us demystify some of the things you’ve heard about but don’t know how to use, and let us help you get started using technologies maybe you haven’t even heard of yet!

See you there!

wordpresspenpicMark Wilcock
Learning Technology Development Officer

One Click, Every Trip!

Over the past few months, Learning Services and IT Services have been collaboratively working hard in launching a great new look for Learning Edge.

We’ve been listening to our students about what you are looking for to make Learning Edge better than ever before and so today you will see some of these changes take effect!

Firstly, we have one Click access to Learning Edge!  From the Go Portal you will be taken straight to your Learning Edge Homepage (Now called ‘Home’) where you can access your modules.  You will also notice at this point a bright, new, colourful Learning Edge Homepage with lots of great resources and helpful links to make your experience the best ever yet!

goportalThe areas have been organised into new tabs to help you get straight to the bits you need when you need them whilst the Go Portal links will follow you so you can get straight to your student email without having to return back to Go.

Rather than you having to leave Blackboard to find help, we’re now bringing it to you in a suitably organised way, gathering our Twitter feeds, YouTube videos, Ask Us service and System Status information right to wherever you choose to study.

Keep an eye out for particularly useful tools: Ask Us help service, Discover More library search and PC Availability amongst many others!

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We are welcoming any feedback that our users have about the new look and features and would love to know what you would like to see in future developements.  This is just the very first step in what we can bring to you through Learning Edge – there is still a lot more to come! Get in touch via the comments box below or email LTDsupport@edgehill.ac.uk

Learning Technology Development Team
Learning Services

Christmas read – treat yourself to a Learning Services newsletter

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Learning Services would like to share with you some of the exciting developments which have happened over the past few months. It’s been a busy term for lots of our teams’ who have been involved in developments and improvements with media loans; skills and employability events; and new help and support available via the web – Keep Calm and Ask Us ehu.ac.uk/askus

These are just some of the highlights, please take a look and find out more in our Winter newsletter.

We would also like to wish staff and students a very Happy Christmas and New Year and a reminder that the University Library in Ormskirk we will be open:

Christmas Eve 9am – 3pm

30th December 9am – 5pm

New Years Eve 9am – 3pm

For more information and a full schedule of opening times for all our sites, please visit our website.

Best wishes

Rachel Bury Academic Liaison Manager – Quality, Marketing and Communication

 

 

Learning Services at Christmas

We are aware the January exam period is looming, as is the start of a busy time for those undertaking dissertations, so the next few weeks may be the only time you may have to get some extra work done.  Learning Services will be here for you if you need some quiet study time.

Our additional opening hours at Christmas are always well used and this year we are pleased be able to offer more vacation opening than ever before.

The University Library will be open for 3 days during the Christmas vacation.

As well as being open Monday 23rd December, 9am – 5pm, we are open Christmas Eve, 9am – 3pm, Monday 30th December, 9am – 5pm, and New Years Eve, 9am – 3pm. You can come in and see us, find resources, get some help, use a PC, bring your books back and take out some more! As the Library is now home to the media equipment, media students are also able to access kit during the Christmas vacation, for the first time.

Our online help tool – Ask Us – is available 24/7 throughout the Christmas period for you to check our bank of answers, get in touch via email or text and, during our opening hours, use live web chat to get the help you need. Our telephone helpline is available during opening hours on 01695 584286

24/7 access to PCs in the LINC building will operate throughout the holiday period if you need a PC.

Of course you don’t have to visit us in the library, you can use us online. All our eResources will be available via our website and library catalogue so why not give them a visit. You can access 24/7:

  • 97,000+ eBooks
  • 40,000+ eJournals
  • specialist subject web pages to sign post you to the right resources for your subject

For more details about our opening hours please check the website

Merry Christmas, Learning Services