Catalyst Guidelines update – Keeping all students and staff safe
Due to the 3rd national lockdown that is currently in place we have made some changes to services and facilities within Library & Learning Services and Catalyst.
Catalyst at Christmas ?
The days may be getting colder and the term winding down to a close, but here in Library and Learning Services we’re still here to support you through the festive period. While Catalyst’s opening hours are a little different, the good news is you can still access help and information via our online web pages […]
Study & Revision Central: 24th April – 12th May
You’re trying to stay on top of your revision and manage to keep a work-life balance. We know it’s tough and just wanted to let you know that we’re here to support you. That’s why Learning Services will be running a Study and Revision Central promotion for three weeks starting on 24th April. (Free) Brain […]
12 years of Customer Service Excellence!
In January 2017 we had our annual Customer Service Excellence visit and we are delighted to share that not only are we still fully compliant in all elements of the CSE framework, the assessor awarded us 7 compliance pluses for our innovative work in the following areas: The ‘On Location’ initiative; taking our services and expertise across campus Learning at […]
World Book Day Fun
To celebrate World Book Day we are bringing you a fantastic Golden Ticket competition in conjunction with Wally of Where’s Wally fame. #WBDGoldenTicket In the run up to World Book Day on Thursday 2nd March we will be posting two images per day of Wally somewhere in the University Library with a book. In each […]
Self Service Surprise
Following on from our fabulous refurb, we present to you the next act in our makeover ….Self Service Laptops. 36 high spec, fully loaded, fully charged HP Laptops will be available 24-7 for loan from the University Library, via self-service lockers, all you need is your UniCard. The Laptops will have installed: Microsoft Office 365 […]
Learning Services continue to go the extra mile!
Not only are we celebrating our 12th year of Customer Service Excellence (where does the time go?!) – but following our full 3 year re-accreditation in January 2016, we are delighted to announce that Learning Services are fully compliant in all 57 elements of the award PLUS we received another 2 compliance pluses for going that […]
So, how user friendly are we? Learning Services UX experiences..
With a major UK conference last month, the subject of UX in libraries is very much on the agenda. UX or usability can take a variety of forms and many of us have been engaging with the ideas, techniques and concepts of UX for the past couple of years. Helen Jamieson and I attended a […]
Some highlights from term 2!
It seems like only yesterday that we were saying hello to our brand new students, and welcoming back our 2nd/3rd years and postgraduates! So it’s hard to believe that we are already at the start of the third and, for many, the final term of 15/16…. We are in a thoughtful and reflective mood again this […]
10 out of 10 for Learning Services!
Not only are we celebrating our 10th year of Customer Service Excellence in Learning Services but following our assessment in January 2015, we now have a fantastic 10 compliance pluses which are given to services who go that ‘extra mile’ for customers! In this our 10th year as award holders, we were delighted that our work was recognised with another […]