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Developing Digital Excellence
Developing Digital Excellence – staff development and training in February
We have got a number of sessions for staff this month – many looking at some of the new ideas in the digital world, such as QR codes, data curation, and an interesting look at how you manage your digital identity.
Sessions are developed by various staff in Learning Services, utilising our skills and knowledge from our academic support librarians, learning technologists, our ICT trainer Elaine Czotter and specially trained staff from our media teams.
Digital Classroom
Sessions w/b 14th and 22nd February
Introduction to classroom equipment and lecture theatre technology
Please contact Glenn Allan direct ex 7227 or [email protected]Digital Practitioner
12th February 12.00pm – 1.00pm
Learn and interact at the touch of a QR code28th February 12.00pm – 1.00pm
Avoiding digital disaster in your presentationsDigital Researcher
12th February 12.15pm – 12.45pm
Web 2 and research14th February 10.00am – 11.30am
Research data curation and sharing19th February 12.00pm – 1.00pm
Your digital identity as a researcherDigital Office
12th February 10.00am – 11.30am
Word – Managing paragraphs and page25th February 2.00pm – 4.00pm
Excel – session 2All of our training sessions are held in the staff training room, 2nd floor, Learning Innovation Centre. You can find out more details via the Learning Services wiki, and you can book your place on line using the online booking link.
Learning Services wiki
https://go.edgehill.ac.uk/wiki/display/ls/Staff+Development
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Learning Services go the extra mile!
As a holder of the Customer Service Excellence award for 8 years, Learning Services are committed to continuously improving our facilities, resources and services to ensure your learning experience is the best that it can be.
We were delighted to receive some excellent feedback from our latest Customer Service Excellence assessment in January 2013. Not only are we still fully compliant in all elements of the award, but we received 3 compliance pluses! Compliance pluses are awarded when a service goes that extra mile. We were awarded compliance pluses for our insight into how customers use our services, resources and facilities, our approach to staff development and our use of mobile technologies.
The assessor also highlighted the following as areas of strength:
- Learning Services has a very good understanding of the needs of all of its customer groups and has used this understanding to develop and improve services to them.
- There are good levels of customer satisfaction across all areas of service delivery and, where in some academic Faculties and Departments these are lower, support has been available to help to improve satisfaction levels.
- There is a real culture of customer focus that stems from Managers down to, and upwards from, front line staff.
- Staff recognise the value of good customer service and the impact that their roles have on front line service provision, demonstrated through the speed with which resources become available for student borrowing.
- Staff are empowered to develop services both within their own areas of expertise and as members of wider teams and working groups across all areas of service delivery.
- Staff seek out new solutions to problems, for example, developing mobile solutions to accessing services.
- There are well established systems in place for monitoring and reviewing performance in respect of service delivery outcomes and the timeliness of delivery.
Do you agree with these statements? As always we would love to hear your feedback about what we do well, and what you feel we could improve: http://www.edgehill.ac.uk/ls/feedback/
For more information about the Customer Service Excellence award contact:
Helen Jamieson, Customer Services Manager
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Resources special!
Over the past few months, staff in information resources and our academic librarians have been working together to produce a newsletter dedicated to resources.
We wanted to share with our colleagues important information about our collections and how they are being used. We have also highlighted some of the work we have been doing around reading and reading for pleasure. There is a short interview with one of our researchers in English and History where they talk about the key resources and what is important to them in terms of research resources and help and support from Learning Services.
The back page of the newsletter is dedicated to an article written by Lisa Mclaren which is entitled ‘Forbidden resources?’ and provides a very well researched and interesting look at the role of Google Scholar (GS) and Wikipedia. Lisa looks at some of the advantages GS has over more traditional databases, and then asks the question about how can librarians address the rise in usage of GS by academics undertaking their research?
In the next resources newsletter, we might have to include a letters page based on the response we get to Lisa’s look at forbidden resources!
We hope you enjoy the newsletter and you will share with colleagues and students information about our excellent eResources and Discover More. If you would like to look more closely at how students are using your subject resources (both print and electronic), please get in touch with your Academic Liaison Librarian.
If you would like to get involved with the debate around GS or comment about strategies to embed resources, please leave us a comment.
Rachel Bury
Academic Liaison Manager – Quality, Marketing and Communication
