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Did You Know…
That Learning Services has a division of highly skilled staff, the Media and ICT Resource Division who look after all of the Media and ICT (Information Communication Technology) resources? It is committed to the enhancement of student learning and the learning environment through a dynamic approach to the support, development, management and exploration of learning technologies.
What does this mean?
The division comprises of a Media Development Team, the Media ICT Support Team and the ICT Development Team. The teams support students in our new HD (High Definition) studio and can provide training in all aspects of media/video production from acquisition to the fully edited product. Our skills and facilities are utilised by all areas across the university, as we provide filming for various faculties and departments; from student recruitment, marketing and filming of special events, like the graduation ceremonies, to uploading and streaming these live to the corporate website.
Videos can also be made for specific training needs so if you require a lecture recording get in touch.
We even record off air television programmes that you may require as part of your teaching.
Our teams also provide consultation on the various aspects of operating or connecting media and ICT equipment, either standalone or within classrooms and lecture theatres.
Below are some areas we can help you with.
- Training in the use of the technical facilities, such as audiovisual technologies in the classrooms and lecture theatres around the campus
- Advice and expert consultation, on specifying the appropriate Media equipment for your departmental use. The ICT specification would be carried out in conjunction with IT services on your behalf.
- Training on classroom technologies for students and academic staff, including the use of interactive whiteboards to enhance the teaching and learning environment.
We have an extensive range of equipment for loan that is generally available to students and staff ranging from digital video cameras to cassette recorders. If you are not confident in using the equipment, we can even advise you on how to use it.
Whenever there is a problem with equipment in the classroom or lecture theatres, we are the people to solve your problem.
We also support and manage the QTS (Qualified Teacher Status) Skills Test Centre in the LINC building, which provides TDA tests in numeracy, literacy and ICT for national trainee teachers. These are test centres that you would go to for your driving theory tests.
Our teams have the skills to tailor bespoke ICT-based teaching and learning solutions for academic staff. This includes education software user guide production, and multimedia ICT resources to support education software.
We are responsible for the loan of equipment such as laptops, control sensing, video, audio and still imagery devices to support Faculty of Education staff and students during projects and school placement. We can also provide file conversion, for example Microsoft Works and Java Open Office to Microsoft Word. If you are a student at the FOE and you have issues with corrupt files on your pen drives, our ICT Development team can sort these issues for you.
If you would like to learn more about what we do, or need help with Media or ICT you can contact us at [email protected]
Donald Moffatt
Media Technology Development Manager.
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Postal loans – a vital service for our distance learners
The University has many students who are studying via distance learning or at an outreach centre, and we have worked hard to ensure that those students have the same opportunities to access resources and services as those students who study on campus.
We have a dedicated team who provide advice and support to these students, they are kept very busy operating our postal loan service. Did you know that so far this year we have posted out over 7000 books? If you want to find out more about the service or to find out if you are eligible for postal loans, go to our web pages
or contact the off campus team via email [email protected].
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Did you know…
That Learning Services provide support for the AV technology within the classroom or lecture theatre environment.
If you are in a classroom and are experiencing a problem, your first point of contact would be to call the Learning Services helpline on ext 4286.
We provide three operational levels of technical support;
Level 1 – The staff are trained to guide you through any technical or operational difficulties you may be experiencing including PCs, data projectors and visualisers over the telephone.
Level 2 – If we cannot help you over the telephone we will arrange for a technician to attend and resolve the issue for you.
Level 3 – Occasionally there may be a problem we cannot resolve immediately and we would look to provide portable equipment where possible. You may be required to move to another classroom if the issue cannot be resolved right away.
We monitor faults and resolutions on our RMS service desk software. All calls are logged at a central point and a reference number given to each caller for tracking purposes. This allows us to be more proactive in identifying faults and trends with an aim of continually improving the service and resources that we provide.
The Media and ICT Technology teams are highly trained and qualified in their field of expertise. We can help you get the most out of the technology available on campus, anything from classroom or lecture theatre equipment – interactive whiteboards, microphones, projectors etc – to the specialist editing suites. We can provide training either in a group or on a one to one basis. For further information on training please contact [email protected]
We would welcome your feedback on our service. Please email us at [email protected]
Donald Moffat – Media Technology Development Manager
Helen Jamieson – Customer Services Manager
