Your Student Support Services teams based in Catalyst are moving to a new online portal for bookings and resources. This will provide you with an improved experience when engaging with our support. Here we will tell you a bit more about this change, as well as keeping you in the loop with the latest updates as we prepare to launch.
What will be changing?
Your Student Support Services teams are moving to a new online portal where you will be able to book appointments and events, as well as accessing resources related to the services.
You might recognise the portal if you are already familiar with the Careers and Student Life portals.
All of our support will remain the same, we’re just making it easier for you to access!
The current system Engage2Serve (E2S) is being decommissioned during summer 2024. This means that links from previous emails sent from the old system will stop working once teams switch over to the new portal. Your data will be held in accordance with University policies.
Why is it changing?
You may remember being asked for your feedback on student portals during our survey on Student Communications last year (Got a Catalyst Crush?).
Your feedback told us that you would prefer to have one system, with one log in, where you can access the whole range of support available from teams based in Catalyst. This is why we have been working hard behind the scenes to deliver an improved experience for you and your peers.
Once you log into the new portal, you’ll easily be able to navigate between services to find what you need. From appointments with Money Advice to Uniskills workshops – we’ve got it all.
What do you need to do?
You don’t need to do anything! All students, both new and returning, will be able to access the new portal using your University log in.
However, if you have downloaded the app “MyEHU”, which is part of the E2S system, we do recommend uninstalling it as this will also be decommissioned over summer.
Once the new portal is live, all web links for service bookings will be redirected.
What services can you access through the new portal?
- Accommodation
- Careers
- Disability Support
- Mental Health and Wellbeing
- Money Advice
- Student Life
- Student Support
- UniSkills and TechSkills
Latest Updates
Stay tuned – we’ll be updating this section with the latest news as we prepare to launch the new portal…
Update – 22 July
During summer 2024 all Student Support Services will begin to migrate to the new portal and all teams (full list below) should be live in the new system from week commencing 5 August.
The way you book appointments and receive communication from us may look a little different in the interim but you do not need to learn any new links as our existing ones will redirect you to the new system once live.
If you’ve saved any links these should also re-direct, but if you need any help accessing support, or have any questions about the changes, don’t hesitate to contact the Catalyst Helpdesk for further advice.
Who is moving?
- Disability Support (Inclusion and SpLD)
- Faith and Community
- Mental Health and Wellbeing (Student Wellbeing)
- Money Advice
- Student Engagement (UniSkills)
- Student Support
- TechSkills
- NB: Careers and Student Life are already using this system, so you may be more familiar with it than you realise!
Update – 1 August
We are excited to announce our go live date has now been confirmed as Wednesday 7 August 2024.
Each of your support areas has their own handy ‘digital front door’ – a unique URL – so you can jump straight into the support you need, when you need it and you will be able to access all your student support from the new portal links below:
- *Please note these links will only go live on 7 August.
If you have any questions about accessing your specialist support, or using the Target Connect portals, please get in touch with the Catalyst Helpdesk through AskUs@Catalyst.
Engage2Serve Info
Please note you will no longer have access to the Engage2Serve portal (e2s) once we go live with Target Connect. If you have any e2s links saved, or follow links from old email communications, you will no longer be able to log in. Please contact the Catalyst Helpdesk if you have any questions or need support accessing the new portals.
You Said, We Listened
So, why have we moved to a new system?
In 2023 over 1,000 Edge Hill University students provided feedback about their experience of student communications and accessing specialist support from Catalyst specialist support teams across Library and Learning Services, Student Services and Careers.
| You Said | We Listened |
|---|---|
| “Logging into multiple portals was a barrier” | All Catalyst teams now use the same system – Target Connect – and although we have individual areas within the system, you only need to log in once and can navigate between each support area via a drop-down menu |
| “Student portals are not visible enough” | Your portals are available front and centre on your Student Homepage |
| “Engage2Serve portal was not easily identifiable and did not evaluate well” | Target Connect has replaced Engage2Serve and we aim to improve our communication with you to ensure you have all the info you need, when you need it |
| “You need help learning how to use and navigate portals“ | In January 2024 we created several new video tutorials for the existing portals and will be updating these for Target Connect in the coming months |