Term 1: brought to you by Learning Services

It’s hard to believe that we are already at the start of the second term, where does the time go?

We are in a thoughtful and reflective mood this week, so join us in looking back at the highlights from the first term…

We have continued to expand and improve access to resources.  We know that you love your text books and in term 1 we purchased a massive 7,000 new books for library stock.

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Access to electronic resources is also important to you and our electronic resource collection currently stands at over 300,000 items!

As well as improving access to resources, in the first term we made the unprecedented step of opening the University library for 24 hours a day – that’s a massive and uninterrupted 120 hours of study time.  Continuing with the 24/7 theme we also launched our 24/7 live chat service.  You can (and you have!) asked questions into the early hours.

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You told us that you would like to be able to access resources direct from Blackboard and your wish is our command! The new subject resources tabs in Blackboard now mean that library resources are just a click away.

The above enhancements should have improved access to services and resources for everyone, but we have also developed a number of more personalised services.

We know that sometimes we just don’t have the exact book that you need, but with our Add a Book service just tell us what you want and we buy it! 239 of you did just that in the first term alone.

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It has also been encouraging to see that many of you have received 1-2-1 bespoke support from a study skills or SpLD advisor.  681 of you attended an SpLD 1-2-1 support session and 502 of you attended a 1-2-1 study skills session in the first term.  These sessions are person centered and designed to support you with your own specific learning needs.  Even more encouraging is the incredible feedback we receive about these sessions, with over 91% of students reporting that our 1-2-1 support is effective and has enabled them to move on with their studies.

There’s lots to look forward to this term too!  So watch this space…

And finally, we do genuinely love to hear your feedback so don’t be shy – get in touch.

Helen Jamieson, Customer Services Manager

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