Sneak preview of our brand new HD TV studio

Staff from the Learning Services Media Development Team had a recent visit on site to our new Creative Edge building and they have taken some panoramic pictures which we wanted to share with everyone so you could see how it’s all taking shape.

Don Moffatt, Media and ICT senior manager can be seen here in a panoramic shot of the new office space for the team – and the cabling is just the infrastructure for their office!

IMG_1595

And if you thought there was a lot of cabling for the office, take a look at the cabling for the studios  – it puts problems we all have at home with cabling in the shade!

IMG_1589

 

 

 

 

 

The new building has a broadcast studio with 5 HD camera’s which will create for our students a real television studio experience and also, a multi-purpose studio with 3 HD cameras.  Here are a couple of shots of the TV1 5 camera studio which is located on the ground floor of the new building.

IMG_1585

 

 

 

 

IMG_1588

 

 

 

 

 

The Media Development Team will move over to Creative Edge before the start of term in September and I am sure we will all want a full guided tour when these exciting media spaces are up and running in September.

More pictures when we next have a visit on site…

Rachel Bury

Academic Liaison Manager –  Quality, Marketing & Communication

Easter vacation opening.

Vacation opening hours are now underway at all our sites. Please check the website here for a full list of all opening hours.

Please note There will be no midnight opening at the University Library, until w-c Monday 8th April, when term time opening re-commences

Most Learning Services sites will be closed Good Friday – Easter Tuesday Inclusive, however Aintree LIRC will be open Tuesday 2nd April  8.30am – 8.00pm

Don’t forget Edge Hill now uses Eduroam, which enables students to continue to access  WiFi at other universities by simply selecting Eduroam as the wireless network and using your usual Edge Hill log in, similarly users from other institutions can access the wireless network via Eduroam when they visit us.

Already planning your Easter studies?

At this busy time of year and as Easter approaches, many of our users will be thinking about time to study in the University Library or any of our other centres.  Opening hours at our sites will alter slightly, week commencing Monday 25th March, and over the  Easter vacation.

University Library: Monday  25th March to Thursday 28th March: 8.00am – 9.00pm. Please note no midnight opening

LINC Building:  the help desk hours Monday 25th March to Thursday 28th March:8.45am – 7.00pm.

24/7 access to PCs in the LINC remains the same.  You will need  a valid UniCard

Aintree LIRC: Monday 25th March to Thursday 28th March: 8.30am – 7.30pm

Woodlands Library: Monday 25th March to Thursday 28th March: 9.00am – 7.00pm

Easter Weekend 29th March – 2nd April 2013 

Most Learning Services sites will be closed Good Friday – Easter Tuesday Inclusive, however Aintree LIRC will be open Tuesday 2nd April 2013 8.30am – 8.00pm

The University library re-opens on Wednesday 3rd April 8.00am – 9.00pm. Again, please note we aren’t open until midnight for the rest of the week.  The LINC helpdesk is open 8.45am -7.00pm. (5pm Friday)

Term time opening at the University Library re-commences Monday 8th April 2013. Monday to Friday 8.00am to midnight, weekends 11.00am – 6.00pm

To see full details on opening hours for all our sites please check the website here.

If you are going home for the vacation and would like access to a university library closer to home, are you aware of the SCONUL Access scheme? To join and for more information please go to the SCONUL Access website.  If you do want to visit another library or you are a visitor wishing to come to Edge Hill, please always ring and check arrangements first.

Don’t forget Edge Hill now uses Eduroam, which enables students to continue to access  WiFi at other universities by simply selecting eduroam as the wireless network and using your usual Edge Hill log in, similarly users from other institutions can access the wireless network via Eduroam when they visit us.

Learning Services go the extra mile!

customer_service_2

 

 

 

 

 

As a holder of the Customer Service Excellence award for 8 years, Learning Services are committed to continuously improving our facilities, resources and services to ensure your learning experience is the best that it can be.

We were delighted to receive some excellent feedback from our latest Customer Service Excellence assessment in January 2013.  Not only are we still fully compliant in all elements of the award, but we received 3 compliance pluses!  Compliance pluses are awarded when a service goes that extra mile.  We were awarded compliance pluses for our insight into how customers use our services, resources and facilities, our approach to staff development and our use of mobile technologies.

The assessor also highlighted the following as areas of strength:

  •  Learning Services has a very good understanding of the needs of all of its customer groups and has used this understanding to develop and improve services to them.
  • There are good levels of customer satisfaction across all areas of service delivery and, where in some academic Faculties and Departments these are lower, support has been available to help to improve satisfaction levels.
  • There is a real culture of customer focus that stems from Managers down to, and upwards from, front line staff.
  • Staff recognise the value of good customer service and the impact that their roles have on front line service provision, demonstrated through the speed with which resources become available for student borrowing.
  • Staff are empowered to develop services both within their own areas of expertise and as members of wider teams and working groups across all areas of service delivery.
  • Staff seek out new solutions to problems, for example, developing mobile solutions to accessing services.
  • There are well established systems in place for monitoring and reviewing performance in respect of service delivery outcomes and the timeliness of delivery.

Do you agree with these statements?  As always we would love to hear your feedback about what we do well, and what you feel we could improve: http://www.edgehill.ac.uk/ls/feedback/

For more information about the Customer Service Excellence award contact:

Helen Jamieson, Customer Services Manager

helen.jamieson@edgehill.ac.uk

helen-j

 

Things to remember over Christmas….including our University Library opening times

 

 

 

 

 

As semester 1 comes to a close and the holidays are upon us, there a couple of things Learning Services would like to help you with.

We are aware it’s the exam period in January and also those of you undertaking a dissertation – the next few weeks might be when you have some free time.  Learning Services is here to help – if you need some quiet study time, the University Library will be open Thursday 27th and Friday 28th December 2012 from 9.00am – 5.00pm.  You can come in and see us, find resources, get some help, use a PC, bring your books back and take out some more…

You will also be able to ring our telephone support line during the 27th and 28th.  Staff will be available 9.00am – 5.00pm on 01695 584286.

Of course you don’t have to come in to use our excellent resources.  All our eResources will be available, so you can access these 24/7:

  • 75,000 eBooks
  • 17,000 eJournals
  • specialist subject web pages to sign post you to the right resources for your subject

And if your Christmas break is all about rest and recuperation, you can always read our most recent newsletter.  There are updates from our faculty teams, including new projects and collaboration, information about our new website and the new Edge Hill app – Edge Hill Central.

For more details about our opening hours please check the website

Merry Christmas, Learning Services

 

Edge Hill has its very own Mobile App!

After some careful time in development the very first dedicated Edge Hill University app is now available on Android as well as iOS!

Available via free download from the Apple Apps or Google Play stores, the new app brings together useful and interesting features, functions and fun – from Flickr and YouTube to Blackboard Mobile and a Mobile (friendly) library catalogue.

 

Lets have a look at what’s included…

 

Events lets you browse what’s coming up on campus – including the Arts Centre, Open Days, Sports events plus much more.  Change the view so you can see what’s coming up over the next few days or browse month by month.

 

Videos lets you view all of Edge Hill University’s videos available on YouTube.  Show your friends and family on your mobile exactly what goes on at Edge Hill!

 

News keeps you up to date with departments’ latest updates and developments – choose from most recent or browse for a particular subject or department.

 

Images allows you to browse through our Flickr gallery – everything from open days to celebrity visits.  Even if you couldn’t make it, don’t miss out on seeing what happened!

 

Blackboard Mobile Learn is our brilliant app for accessing your module or programme info via your mobile.  You can receive updates, announcements, post on discussion forums – plus much, much more! Make studying easy, and take it with you wherever you go!

(iPad users may still wish to install the dedicated Blackboard Mobile app as it displays slightly differently)

Get Help provides every useful number you should ever need for the university – academic support, facilities, IT… the list goes on – you’ll find it all here

 

Library gives you access to the mobile friendly library catalogue.  Use it to search for books or journals, place reservations or check your loans (or fines!)

 

Mail allows you to log in to your student email account.  Most students are now on GMail, so you can access your mobile friendly version of your email, direct from your smart device!

 

The partnership between Learning Technology, IT Services and Blackboard has enabled us to bring you this app, but remember – this is only the first step! We are looking for some innovative ideas on how it can be improved as we have already started work on the next version! So please, leave comments here on what you would like to see included, updated or improved – we would love to hear from you!

 

Carol Chatten

Learning Technology Development Officer

Changes to the Library

The new furniture has been delivered and is now in place on the floors, please let us know what you think.

There are several additional PC spaces that have yet to be installed over the next few weeks.

We have some last minute painting jobs going on in the Library, so we would like to remind you to take care when you are in the building.

All areas are accessible to use but please ask staff if you require any further assistance.

Midnight Opening

Dont forget that the University Library at Ormskirk is now open from 8am until midnight, Monday to Friday each week during term time.

You can access all the resources including pc’s, printing, photocopying as well as issuing and returning your books during this time.

The helpdesk closes at 9pm so make sure you come in before then if you need to see a member of staff, or top up your printing account, pay fines etc.

Bring your Unicard with you as you will need to swipe in after 9pm.

If you want any more information please contact our help desk on 01695 584286 or email lsdesk@edgehill.ac.uk

All our opening hours can be found on our website www.edgehill.ac.uk/ls/opening-hours

University Library welcome to International Students.

We have been able to update our self-issue machines in the University Library to allow some of our International Students to access the menus and functions, of these machines, in their own language.

After liaising with the International Office we have added the options of choosing Arabic, Korean and Chinese.

We have welcomed a number of International Students on Campus over the summer and we will be able to vary these language options as other International groups arrive during the year

Cathy Carey – Learning Spaces Coordinator