Media kit – new home, new equipment, new access times.


As many of you will have already noticed the media kit has moved from the LINC to the Library. We also have a raft of extra improvements and changes following customer feedback, these include:

* Loanable trollies which can be taken on location with you.
* Longer loans available through a renewal option.
* New JVC SDHD cameras
* Greater access to the kit with the Library desk being open for 26 hours longer than the LINC. Monday – Friday 8.00am – 9pm, Saturday & Sunday 11am – 6pm.
* A larger supply of batteries purchased to reduce the amount of time equipment is unavailable.


To further increase equipment availability, please return all kit as you would like to receive it e.g. boom mics with covers on etc.


If you are unsure about what you are entitled to borrow just ask at the Welcome desk in the Library or alternatively please check the media subject pages. If you wish to book any media equipment in advance of your shoot, please use our media booking form.


If you have any questions just ASK US!


We have a new question and answer system which you may find of some use. It’s a great place to start if you have a question for us, the system is currently growing and improving thanks to your questions. Ask Us also holds all of our contact details and an online chat system for a quick response and our text number for getting answers to what you want to know when you’re on the go.

Ask Us is our own little Learning Services version of the google style search system. By visiting and asking Learning Services relevant questions you’re helping improve the system for everyone.

So if you have any questions just Ask Us!

What do you need to do at least once every ninety days…?

I’m sure there  are many answers to this, however the key thing you need to do every ninety days with your university network account is change or update your password. As some of you are coming up to the dissertation deadlines, or a large number of deadlines all at once the last thing you need to happen as you make your final amendments, is to be locked out of your account.

If your password has reached 90 days, you will be promted by a message in the GO portal as you try to logon, that your password has expired. Please make sure you follow the instructions.  You will need a brand new password and you have to enter twice to confirm. 

Or you would like to change it more regularly and keep the password moe secure you can change it within your settings in the GO portal.

Login via the Go Portal.

  1. Once logged in hover your cursor over your own name in the top right hand corner and click on settings.
  2. You will now have the option to change password via the forth option listed, perhaps unsurprisingly the heading is named password.
  3. The password you select willneed to be a minimum of 8 characters in length – it can be letter and numbers, but it must be different from your last 10 passwords.

N.B. When you change your password you will need to log back in with your new password.

Also you can set yourself a safety net from within the settings page, from the second option listed Settings. From here you can provide an alternative email account e.g. yahoo, gmail, or Hotmail account. This means at any time of the day or night you can reset your password should you get locked out.

Your student number and password allow you to access all of the following:
Your University email account
Your Learning Edge account
Your library account to renew books
Wireless networks on campus
eBooks and eJournals
Eduroam wireless network available in over 900 UK locations listed here

If you have any issues logging in or navigating around the GO portal,
you can contact us on:

Tel: 01695 584286

Email: [email protected]





Key IT tips

Avoid extra stress at this time of year by following these hints and tips about safely saving your work.

Two doubles and a single

Double check where you’re saving your work to, don’t just trust in the quick save icon.  You’ve spent a great deal of time and taken great care in creating your work, make sure you’re 100% certain it’s saving where you want it to.

You also need to double save your work. You never know when your old faithful pen drive will give up the ghost so back up your work by saving it to your student drive.

If you always follow the two points above, it should mean you only have to do your piece of work once. Otherwise you could be faced with spending a great deal of time trying to find lost work and still having to re-write an assignment or dissertation.


A good way of making sure you have work available to you wherever you are is to send it to yourself as an attachment via email.  However, before you start working on it you must save it to your pen drive and/or student drive.  If you don’t, your document will go into a temporary file which will most likely be deleted once you log off and power down a university pc.

Three steps to tracking down your files

Try the following ways to find your lost files:

Unexpected power loss or pc shut down? Open up the program you were working in and click ‘File’ then ‘Recent’ (this may automatically open for you).  If your file doesn’t appear then you can click on ‘recover unsaved documents’ from within that screen.

Set the PC to work for you by setting up a search for your file:  Click ‘start’, select ‘computer’ and type some or all of the file name into the search box at the top right hand side of the screen.

Missing work opened from an email?  Check the downloads folder of your pc.

Always here to help

You can find support on using Microsoft Office packages and further general tips here:

If you are in one of our buildings and cannot locate your document, visit your nearest help desk and our staff will try their best to retrieve and recover your work.


Printing via your own laptops

If you regularly bring your own laptop on to campus you will now be able to print direct to the university printers in the Library, LINC and HUB from your own device.

All you need to do is log in to the GO portal and find the panel entitled Web Printing, shown below.


Click on the option to “Print through your web browser” and follow the instructions as appropriate. For further information don’t hesitate to visit your nearest help desk or speak to the roving advisor in the library.

Andy Billington

Help and Support Manager