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Learning Services receive new Customer Service Excellence award!!!
Learning Services are pleased to announce that we are now the proud holders of an award, issued by the government, for excellence in customer service.
The Customer Service Excellence award is based on a range of key customer priorities against which organisations are measured. The assessor looked at the following elements during his visit to the University in November: Customer insight, the culture of the organisation, information and access, service delivery and timeliness and quality of service.
Customer feedback is a vital part of improving our services and facilities to you. Please let us know how you think we could improve! Fill in a comments and suggestions form available in all University library buildings, or online at;
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2,000 New Ebooks!
Our collection of Ebooks from Ebrary has now grown to 46,092. Two thousand titles were added to the collection in February and these are now available in the library catalogue. To search the complete Ebrary collection go to Ebrary Collection. Do not forget that whilst in the Ebrary library, you can set up a personal account which means you can save books to your bookshelf and come back to them at a later date. The academic collection from Ebrary is completely multidisciplinary so you will always find books relevant to your course.
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Learning Services in Manchester
New Centre..New Library
Development of Learner Support at Armstrong House- Manchester
Learning services have been working in collaboration with colleagues from the Faculty of Health to develop facilities and resources in Manchester
The new library and learning space on the ground floor has:
Help and Support desk for library and information queries
Self Issue and Return
New study space with extra tables and chairs
Casual seating for group discussions
Library space and shelving for books and journals
PCs and printing
WiFi
4th Floor ICT Suite and Student Social Space has:
26 brand new PCs and printing
New study space with extra tables and chairs
Casual seating for group discussions
WiFi
A new team of staff are providing help and support with library and information skills, study skills, using the library and materials, IT queries and getting the most from Learning Services.
This is an exciting opportunity for us and the student feedback we have had so far has been very positive. If you are a Manchester based student, please gives us your feedback.
