Learning Services are pleased to announce that we are now the proud holders of an award, issued by the government, for excellence in customer service.
The Customer Service Excellence award is based on a range of key customer priorities against which organisations are measured. The assessor looked at the following elements during his visit to the University in November: Customer insight, the culture of the organisation, information and access, service delivery and timeliness and quality of service.
Customer feedback is a vital part of improving our services and facilities to you. Please let us know how you think we could improve! Fill in a comments and suggestions form available in all University library buildings, or online at;