Within Learning Services is a team of technical staff and part of their remit is to oversee the technology in your teaching spaces, and to provide training and support for the audio visual equipment across classrooms and lecture theatre spaces.

The two teams formerly known as Media & ICT Support and ICT Development have now merged to become the Classroom Technology Support Team. This new, merged team gives an enhanced user and support experience, which encompasses the technologies and software you find in your teaching spaces, brought together and supported as one.

Many will be aware of the Classroom Support Service that the team operates between 8am and 6pm each weekday during term time, but did you know that this covers 220 teaching spaces across all 4 campuses? The majority of teaching spaces can be supported remotely. You can find details of supported teaching spaces and the technology installed in them in the ‘Everyone’ staff shared folder: Y:\Everyone\Classroom Support & AV.

The team also provides support for over 750 PCs in teaching spaces and open access areas, including specialist support for Faculty of Education software and equipment.

There are times when classroom technology does fail, but to minimise the inconvenience to the user, the team run a service called MAVIS (Mobile Audio Visual Information Service) provided via the web and also developed an Android app so you can check for any known reported technical issues prior to teaching. MAVIS can be found at https://go.edgehill.ac.uk/lsict/mavis

The digital pathway and road map for teaching spaces allows proactive monitoring of each connected space, and provides evidence around usage and trends. This enables statistical evidence to be provided for future technical enhancements to our teaching spaces.

Some of our lecture theatres are now capable of providing an immersive experience, with projection and sound technology you would experience in a digital cinema. Creative Edge lecture theatre has been designed to provide both a teaching environment and a full digital cinema experience with a projection system capable of projecting 2K resolution video.

The most recent technology that the Classroom Technology Support Team have introduced to lecture theatres and classrooms is lecture capture. If you missed the recent blog post about it, you can read it here: http://blogs.edgehill.ac.uk/learningedge/2015/11/09/lecture-capture-whats-in-a-name

Feedback on the services and support provided by the Classroom Technology Support Team is valued. So if you would like to contact the team please email [email protected]