Classroom Audio Visual Support Brochure

ClassroomSupport2Did you know that Learning Services manage the audio-visual (AV) technologies in the University’s 212 teaching spaces? Installing, maintaining and future-proofing classroom and lecture theatre AV is a bit like painting the Forth Bridge – the job is never completed, however, almost all of EHU’s teaching spaces are now equipped with a high standard of audio-visual equipment such as data-projectors, speakers, Blu-ray players as well as wall or desk mounted control panel with an input socket for laptop if required.

As well as managing the high-quality AV kit in classrooms, Learning Services also provides a classroom support service for colleagues. Amazingly, calls for classroom support have fallen year-on-year since 2010 despite a 50% increase in the number of classrooms supported! See Fig 1.

Fig 1.Classroom support calls 2010-2014


While this is a good news story, we are not resting on our laurels, being very mindful that every call to classroom support represents a delay in teaching and that any delay on our part in resolving issues has an immediate, highly visible and often emotional impact upon the student and staff experience.

While classroom and lecture theatre control panels have become more intuitive and the AV technology more robust, using them can be a daunting experience for new staff.  To this end, Learning Services have produced a classroom support brochure, which contains helpful information about the audio visual technologies in classrooms and lecture theatres and who to call on for support when it is needed.


We think this information will also be of interest to academic colleagues who have been here a while so will post a booklet out to all.  Copies will also be made available at the Welcome desk on the ground floor of the library.

There is an electronic copy of our new booklet available in eShare.







Donald Moffatt  – Media and ICT Development Manager