Learning Services is now offering another way to support our online users through Live Chat.
Live Chat enables us to provide you with instant real-time help and support no matter where you are.
So, how does it work?
To access this service go to our webpage or to the library catalogue and click on the Live Chat icon. A box will pop up where you can type and enter your question. A member of library staff will instantly pick up your message and will type and send a response. You can then chat sending messages back and forth until the query is resolved. You can ask anything about our services and resources! It is a great alternative to ringing the ‘Telephone Support’ line or e-mailing.
This service is available Monday to Friday 10am – 8pm and Saturday and Sunday from 12noon – 4pm. For more information visit http://www.edgehill.ac.uk/ls/livechat
Already tried it? Leave us a comment to let us know what you think