SafeAssign – emergency maintenance – Friday 10th Feb 2017, 8am – 11am.

SafeAssign (part of the Blackboard VLE) will be undergoing emergency maintenance between 8am and 11am today:

“The SafeAssign service will not be accepting new submissions during this time, and users will be required to resubmit any documents that are submitted to SafeAssign during this time period. Blackboard will be continually updating the status.blackboard.com site with information on the availability of the SafeAssign service.”
(from Blackboard)

The service is scheduled to be restored at 11am today.

If you have any questions regarding this maintenance work, please email us at ltdsupport@edgehill.ac.uk.

Campus Pack – service interruption

The Campus Pack service is not available at the moment.  We have had confirmation from Learning Objects (12:31) that Campus Pack engineers are working on the issue.  They hope to have it resolved shortly.

If you have any queries regarding this work please don’t hesitate to contact the Learning Technology Development team on 01695 650754 or via ltdsupport@edgehill.ac.uk.

Learning Technology Development Team.

Mobile Learn Access Problems

The Blackboard Mobile Learn app is showing an error suggesting we don’t have Blackboard Mobile Learn app enabled.

Screenshot_2015-01-08-15-10-35We are working with Blackboard to resolve this issue and hope to have service resumed asap. Thank-you for your patience.

LTD will keep you updated with any changes to the service via this blog.

If you need further help or clarification please call us (01695 650754) or emails us on ltdsupport@edgehill.ac.uk

Turnitin System Maintenance – Saturday 15.03.14

Turnitin may be intermittently unavailable during a scheduled maintenance period on Saturday, March 15th 2014, from 14:00 (2pm) until 18:00 (6pm) (4 hours) GMT.

Further information can be found the Turnitin System Status page or via the Twitter feed @TurnitinStatus.

If you have any queries regarding this work please don’t hesitate to contact the Learning Technology Development team on 01695 650754 or via ltdsupport@edgehill.ac.uk

Learning Technology Development Team.

Turnitin not emailing digital receipts …

turnitin_rgb_stack_200[1]… so here’s how to download your receipt.

Following a recent update of the Turnitin service students may not be receiving receipts for their submissions.  Turnitin are aware of the problem and are currently testing a fix that they plan to roll out on February 26th.  In the meantime our advice to students is to download a copy of their digital receipt – here are the step by step instructions from Turnitin:

  1. Navigate to your submission and open it using the Document Viewer (eg. view the Originality Report).
  2. Click on the “printer” icon to the bottom left corner of the Document Viewer. The icon is located next to the “information” icon.
  3. Select the “Download PDF of Digital Receipt for printing” option.
  4. A window may appear asking you to save the file. Please note where you save the file on your computer. The Digital Receipt will be saved as a PDF file.

(from http://www.submit.ac.uk/en_gb/services/support/help-center)

If you need further help or support please contact the Learning Services Help Desk via LSDesks@edgehill.ac.uk or 01695 584286 (x4286).

Mobile users – Collaborate

Mobile users may have difficulty accessing the Collaborate services on some mobile platforms (Android, iOS).  Blackboard Collaborate engineers are working on this and will have a resolution as soon as possible.

If you have any queries regarding this work please don’t hesitate to contact the Learning Technology Development team on 01695 650754 (x7754) or via ltdsupport@edgehill.ac.uk.

Blackboard Learn and all other systems are available.

Learning Technology Development Team.