We have identified an issue where files are not being uploaded and getting stuck in “converting” status. As a workaround, please use the “screen share” feature if you want to share a file.
We will update you when we have more information.
Thank you for your understanding
This update to Collaborate v20.24 will be taking place during a maintenance window in the very early hours of Thursday January 14th. Users will experience intermittent availability during the window.
Thursday, January 14th, 2020 12:00 Midnight GMT
Thursday, January 14th, 2020 4:00 AM GMT
This release includes a new support ‘chat bot’ and more clarity on whether recordings are public if shared, or locked to course members only. For more detail, see the Release Notes.
On Saturday December 19th, Panopto will be upgraded to the latest release.
This upgrade will occur from 10:00 PM to 01:00 AM (next day) GMT.
We expect up to 3 hours of viewer downtime beginning at the start of the maintenance window.
This update to Collaborate v20.22 will be taking place during a maintenance window in the very early hours of Thursday 10th December. Users will experience intermittent availability during the window.
Thursday, December 10, 2020 12:00 Midnight GMT
Thursday, December 10, 2020 4:00 AM GMT
For information on what this update includes, see the Release Notes.
These will occur during the very early hours on the dates below. As always it is strongly advised not to use Collaborate during these times.
Friday 6th November between Midnight – 4 am
Collaborate maintenance is scheduled on this date. Often, maintenance does not require the full window. Please refer to the status pages for the current status of Collaborate services.
Thursday 12th November between Midnight – 4am
There will be a Collaborate update to version 20.20. See the release notes nearer the time for details of any feature updates.
User may have noticed that Blackboard has had some connectivity issues that may have affected people when accessing their courses. Blackboard have implemented a fix and have apologised for any inconvenience caused.
If you have any issues please contact LTDSupport@edgehill.ac.uk
On Thursday October 8th, 12:00 am to 3:00 am BST, the infrastructure powering the Panopto Cloud site will be updated to improve performance and scalability.
Panopto expect up to 3 hours of downtime beginning at the start of the maintenance window.
This maintenance is being done on an emergency basis in response to the outages on October 5th, to ensure Panopto’s EU cloud can scale to meet demand for the remainder of the year.
Collaborate will update during a maintenance window on Saturday 6th June between 12 Midnight and 10am.
Users will experience intermittent availability during this time.
The Release Notes detail a couple of feature updates to be aware of, including poll reports, and the necessity to save session schedule changes.
Due to an unexpected degradation, users may have been unable to submit and experienced delays in report generation through Turnitin, Turnitin UK and iThenticate today. Users accessing these services via an integration would also have been impacted.
We are pleased to advise that service has been restored and Turnitin apologise for any inconvenience caused
Turnitin & TurnitinUK are currently experiencing an unexpected service disruption.
During this time, you may find that uploading and accessing Turnitin reports is unavailable.
If you are experiencing issues – please contact your tutor in the first instance. Turnitin are working on a resolution to the issue.