Turnitin Notice

Turnitin will be performing scheduled maintenance between the hours of 16:00 pm and 23:00 pm on 10th July 2018. Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

If you have any questions in regards to this matter please contact us at LTDSupport@edgehill.ac.uk

Turnitin Notice

Turnitin will be performing scheduled maintenance on July 10th 2018, between the hours of 16:00 pm and 23:00 pm. Users will be unable to submit and grade during this maintenance window, so please ensure that any submission deadlines are adjusted to fall outside of the window.

If you have any questions in regards to this matter please contact us at LTDSupport@edgehill.ac.uk

Blackboard maintenance

On Thursday 28th June 2018 from 11 pm until Friday 29th June 2018 5 am, users will experience service interruptions using blackboard services and its components. Users are advised to plan in advance regarding the service availability. If you have any questions please direct them to ltdsupport@edgehill.ac.uk

Blackboard maintenance

On Friday June 28th 2018 between the hours of 11 pm and 5 am, users will experience service interruptions using blackboard services and its components. Users are advised to plan in advance regarding the service availability. If you have any questions please direct them to ltdsupport@edgehill.ac.uk

Blackboard 9.1 – Summer Upgrade

Blackboard 9.1 will be upgraded from Friday 17th August 2018 (11:00 pm) until Monday 20th August 2018 (11:00 pm).

During the upgrade window the system will be unavailable, we therefore advise you to make some preparations to reduce any impact:

Students:

  • If you need to refer to online materials in your Blackboard course during the upgrade window, you can download those materials in advance to your computer, laptop, or mobile device.
  • If your course utilises recorded lectures and sessions you can download those recordings in advance of the weekend upgrade.  You can then watch these recordings on your computer, tv, or mobile device.

Staff:

  • If you expect you will need to view data from your course’s Blackboard Grade Centre you can download it to an excel file.  This allows you to view the data whilst Blackboard is unavailable;
  • If, during the upgrade window, you will need to refer to student submissions in Turnitin, you can download the files in advance for offline viewing;
  • If you need to refer to submissions using the Blackboard Assignment Feature you may download them in advance for offline viewing on your computer or mobile device.

We apologise for the inconvenience this may cause you. If you have any questions regarding this, please email us at ltdsupport@edgehill.ac.uk

Collaborate Maintenance

On Saturday 12th May between 1 pm and 7 pm Collaborate is undergoing maintenance and users of this service may experience some interruption. We apologise for any inconvenience this may cause and thank you for your understanding in this matter

If you have any questions regarding this maintenance work, please email us at ltdsupport@edgehill.ac.uk

BlackBoard Maintenance

On Friday, April 27th, 2018, Blackboard will be performing scheduled maintenance between the hours of 2 AM and 8 AM. Please take note that this is a service impacting maintenance procedure and you may have access issues to Blackboard during this time.

The 6 hours window is for the entire maintenance work to complete however the total outage duration is not expected to exceed 30 mins

If you have any questions regarding this maintenance work, please email us at ltdsupport@edgehill.ac.uk

Blackboard Security update

Blackboard will be down for approximately 15 minutes tonight for an essential security update. The update will take place in the early hours of the morning between 1 AM and 6 AM.

If you have any questions regarding this maintenance work, please email us at ltdsupport@edgehil.ac.uk

Safe Assign Update

The Safe Assign tool which is part of Blackboard will be getting an update on April 2nd 2018, users may experience issues between 8PM and 3PM GMT.

If you have any questions regarding this maintenance work, please email us at ltdsupport@edgehil.ac.uk

 

 

Turnitin – Issues with the Feedback Summary Box

There is currently an issue with entering and editing text in the Feedback Summary Box of Turnitin, this is where you would typically add your general comments whilst marking an assignment paper. So, later in this post we offer a temporary work-around to help.

This is a sector wide issue with many Institutions reporting problems. We have opened several cases with Turnitin and their engineers are working to resolved it, however they haven’t given us any estimate of when it may be resolved.

So in the meantime we are offering the following ‘work-around’ guidance, as at the moment the issue stems from the 5000 character count in the Feedback Summary Box.  ‘Hidden’ code is taking up the extra space and so it’s as if you’ve reached the character limit (but you can’t see it!)

GUIDANCE:

  • Copy (Ctrl+C) any text currently in the Summary Feedback box into a new Notepad page/document. (Notepad can be found in Programs > Windows Accessories > Notepad)
  • Add any extra comments, words, characters that you need in this Notepad document.  Be aware that you shouldn’t exceed the 5000 character limit so you may wish to use Word to find out how many characters you have used.  You can do this by copying and pasting the text into Word then go to Review > Word Count
  • If you do copy and paste into Word, you will still need to then copy and paste back into Notepad to strip out any extra hidden code and remove all formatting.
  • Once all the text is complete in Notepad, copy (Ctrl+C) and then paste (Ctrl+V) into the Feedback Summary box.
  • You can still add comments directly onto the document (for example inline comments and Quick Marks) with no trouble.
    You may prefer in this case to simply use a comment box to leave your feedback summary instead.
    (The comment box has a character limit of approximately 2500 characters but you can create as many of these as you require).

Please get in touch ltdsupport@edgehill.ac.uk if you experience any further issues that the above does not resolve.

Apologies about the inconvenience