Now Cancelled: Collaborate Ultra Infrastructure Maintenance March 26, 2020

This has now been cancelled to avoid further disruption.

Blackboard will be carrying out maintenance on Collaborate Ultra during the early hours on Thursday March 26th 2020, from Midnight until 4:00am

Collaborate Ultra customers will experience intermittent availability during these maintenance windows.

Refer to Blackboard Status Pages for the most up to date status of systems (Europe).

Potential Blackboard issues due to release of Chrome 80

Chrome 80 is released on during March, and anyone who updates may encounter issues with some Blackboard third party tools e.g. Turnitin. This depends on how those tools handle cookies.

Until suppliers of these third party tools address this, there may be instances where the tool fails to work as normal. We are contacting these suppliers to ensure that fixes are in place or in the pipeline.

Basic Workaround: Use Firefox, or Microsoft Edge.

Turnitin guidance:
“With the new version of browser Chrome 80 being released, the default settings for third party cookies have changed. As a consequence, students and instructors using Chrome may encounter errors when attempting to open the assignment inbox or submit a paper. We are currently making some changes to ensure our parameters meet the requirements of the new browser.”

Qwickly:
When in Chrome, the link to Qwickly via Course Management – Course Tools may give you an error and fail to load. Please use the Tool Link to Qwickly Attendance which should be available to staff under the main course menu e.g. under Module Information.

Turnitin Status update

The Turnitin service issues that were reported between the early hours of the morning between 03:45 and 06:48 am GMT,  have now been resolved. The services that were affected were Turnitin Feedback studio and paper submissions. All services are now reporting as healthy and Turnitin apologise for any inconvenience caused.

If you have any queries regarding this issue, please contact LTDsupport@edgehill.ac.uk

Turnitin issues

Turnitin are currently experiencing performance issues. This includes Turnitin submissions and the use of the Turnitin feedback studio. Turnitin are working to resolve the issues and we will post an update when we have more information.

For any queries, please contact LTDsupport|@edgehill.ac.uk

Thank you for your understanding in this matter.