How FM and LTD used tablet technologies for a student survey.
In December Facilities Management wanted to know more about how students were using the HUB, and more specifically, the food services within the new building. They were considering how they could take a survey to the students, to encourage engagement, and maximise responses.
Danielle Doyle (FM Customer Service Team Leader) and Carol Austin (Facilities Manager for Customer Services) contacted LTD for advice on how to implement their ideas. LTD suggested using mobile devices to connect to an online survey, using the Bristol Online Surveys (BOS) service available to Edge Hill staff. The department loaned their own mobile devices to FM as a ‘pilot’ to learn more about using these mobile technologies.
Three students were recruited to conduct the survey for three days just before the Christmas break. Two mobile devices were used – a first generation iPad and a Samsung Galaxy tab – the plan being to compare against the third student using paper copies of the survey. Both devices were able to connect to and run the BOS service, though the battery of the Galaxy tablet ran out before the end of each session (10-3pm). The interviewers said that the mobile devices were great at getting the engagement of students and the survey was completed in a similar amount of time as the paper version – the significant advantage of the mobile technology is the elimination of both transcription time and transcription errors.
Note, though, that the interviewers found the fastest way to gather the data was to get a group of students together and use one paper survey to record the responses from many students – though transcription time and errors need to be taken into account.
A later posting will discuss what LTD and FM learnt as a result of this pilot – and perhaps give some feedback on the results of this survey.
If you are considering how to use technology to enhance the student experience please contact the LTD team via firstname.lastname@example.org or 01695 650754.