Defeating ‘The Beast from the East’: How Collaborate was used to run a ‘blended’ conference

Blackboard Collaborate is an online classroom tool. It is designed to allow presentations and tutorials to be given to students while they are off-campus. In this blog post we look at an unusual use of Collaborate, as it was used to run a ‘blended’ conference.

Meg Juss: Could you set the scene for us?

Peter Beaumont: The Every Child Counts conference had been organised to run at Edge Hill University in early March 2018, with speakers coming from all over the country. However a day before it was going to run it was clear that due to snow, with red and orange weather warnings in many parts of the country, most of the presenters and many attendees were not going to be able to make it.

Welcome to the Conference Sign

MJ: Can you explain what we did?

PB: First we posted to the very helpful ALT-MEMBERS mailing list to ask for advice from the learning technology community. It was useful to read personal experiences of others, and the advice influenced some of the specific decisions we took.

The key thing for us was to enable the speakers to present from home, but we also wanted distance attendees to be able to experience and take part in the conference as much as possible. We decided to try and run the conference through Blackboard Collaborate. Speakers would present through it, and their webcam video and slides could be displayed on the big screen in the lecture theatre, as well as on distance attendees computer screens. Distance attendees could post questions in chat when it was time for post-presentation questions, and we used a Catchbox microphone to ensure that questions asked in the room, could be heard at a distance.

Welcome to Delegates

MJ: What were the issues and concerns?

PB: Because the conference was suddenly moved online, presenters’ slides were not created with Collaborate in mind. Animations don’t work as slides are converted to images, and videos need taking out of the slides and presenting another way. The presenters were fantastic and flexible and spent extra time changing to fit the limitations of presenting this way. Obviously in an ideal world we’d want to work with presenters to make the most of the technology, rather than be limited by it, but there just wasn’t time for that.

There were some distance attendees who were finding that slides were not updating, and we worked with Blackboard to identify that these users were not using the Chrome browser. Although we sent out instructions advising the use of Chrome, we identified two issues which we will need to consider in future. Not all users have an understanding that different web browsers are available, and I think their mental model of using the web is that they click on the ‘e’ to ‘open the internet’. The other thing to consider is the amount of pre-conference information that can you send to attendees before you get into a TL;DR situation?

Finally, even with wonderful, understanding and flexible presenters, unexpected things can happen. For example a presenter in the room might do something in the room which cannot be followed at a distance, for example writing on a flip chart. When that happened at this conference, we copied what was being written using the Collaborate annotation tools, allowing the distance attendees to follow. There are moments like that when you are a bit unsure what you are going to do.

Online Presentation

MJ: What would be your advice to others trying to do this?

PB: Running a ‘blended’ conference felt successful and we got good feedback from attendees, but we did have three people working on Collaborate all day during the conference, and spending the day before planning, and speaking to the presenters. One person was supporting the presenters, doing things like switching between the slides and the videos, switching the room mics on so distance presenters could hear the audience during discussion times, and operating the Catchbox mic. One person was at home, meaning they were aware of how the distance attendees were experiencing the conference, and they offered support to those having issues, as well as advising the people supporting the conference on campus of how it sounded and looked. The third person, was monitoring chat to collect questions from the distance attendees, welcoming and supporting attendees, copying what was written on flipcharts, etc. This sort of support, from people who understand the Collaborate system, is not often available.

You need to prepare online presenters in advance, so that their slides and planned activities are appropriate for the presentation method. Presenting online doesn’t have to be a worse experience than a face-to-face presentation, but you need to understand the strengths and limitations of the medium.

A lot of small things are quite important too. We found that putting some ‘elevator’ music on in the room between sessions, gave some feedback to distance attendees that they were in the right place. We made sure that Collaborate notifications are turned off on the presenter PC at the front, so that it was not bleeping as people entered and left the session.

Collaborate is a good solution to enable people to present online, but you need to be aware of the risks. If the presenter’s home internet is poor, then the session could be frustrating for attendees to follow. The Every Child Counts team very wisely had back-up plans for an alternative session, in case something went wrong. However, there are risks with face-to-face presentations too, as we saw with this conference. There is no reason to be scared of online presentations, as long as you and the attendees are prepared.

All over

MJ: Can you share any quotes with us?

Distance Attendee: “The day exceeded my expectations. The speakers were fantastic [… it was] all very informative and useful. The online conference was exceptional. It was very easy and smooth. The moderators were very helpful. A fantastic experience – would be a great way to deliver a course/ conference in the future.”

ECC Team: “[The Learning Technology Development team] managed a mixture of onsite and distant presenters and onsite and distant audiences that worked beautifully, was roundly praised by all concerned … and [the Every Child Count’s team are] very grateful”

Learning Technology Team: “We enjoyed the challenge and learnt a lot in the 12 working hours we had to prep, as well as during the event.”

Meg Juss, Learning Technology Development Manager

Meg Juss, Learning Technology Development Manager

Edge Hill Central – Edge Hill University in the palm of your hand

The updated Edge Hill Central app was launched at the end of November and has a fresh new look, more features and is easier than ever to navigate on mobiles and tablets.  More social media links have been introduced including Instagram and Facebook but all the features you know and love are just as easy to access such as PC Availability, the Library Catalogue and Edge Hill University Email.

The app is currently available for Apple and Android platforms.  It is available for free via the respective apps stores:  Apple  /  Android

What can it do?

Events – Always know what’s on, in and around Edge Hill University. Browse cinema screenings, comedy shows, theatre productions, open lectures, and more. There is something for everyone and you can save the events you are interested in straight to your calendar.

Learn – Take your learning environment with you. With quick and easy access to your courses in Learning Edge (Blackboard) you can check the latest announcements, look up lecture notes, participate in discussion groups, update your blogs, and much, much more.

Email – Stay up-to-date with your university communications. Sign into your University email account to check emails from your course tutors and colleagues.

News – Read about university news as it happens. Browse articles published by the university on faculty activity, campus developments, research projects, awards, events and other interesting stories.

Library – Start your reading and research wherever you are. Explore the complete library catalog to check the availability of books, journals, newspapers, etc. and make reservations. Even review your account status to see what items you have on loan and when they need to be renewed.

Get Help – Access important numbers when you need them. Contact a help desk, report an emergency or get information from the general switchboard.

Images – Search, browse, download and share images from Edge Hill University’s collections.

Videos – Watch Edge Hill University YouTube content whenever – and wherever – you like.

Statistics

Averages over the past 6 weeks since the app launched (This includes the ‘quiet’ Christmas period):

Screen Views: 2081
Screen Sessions: 1309
Unique Users: 493

It is hoped that the app will continue to be developed over time with more features and items being added tailored towards prospective and current students and staff.  If you have any time to offer some feedback after using the app, please leave a comment at the bottom of this blog.

 

 

Carol Chatten
Learning Technology Development Officer

 

Learning Technology Highlights: October 2016

Lynda.com Logo
All Edge Hill University staff now have access to the Lynda.com video training library. You can use it to help you develop your skills in areas as diverse as music, social media marketing, animation and Office 2013.

This resource would cost you over £300 per year if you paid yourself, so it is well worth a look. We have a guide to logging into Lynda.com, should you need help.

If you think that it would be a useful resource to use with your students, get in touch with us at ltdsupport@edgehill.ac.uk. We have limited student accounts, and need to keep track of use, but we can provide you with guides and support as you and your students learn to use the resource, and to help you integrate it with Blackboard.

Plickers logo
We saw the first use of the Plickers sets that we laminated this month; Sarah Wright used them with a group of students.

Plickers are another option when you are choosing student voting systems. Students respond to a multiple choice question by holding up a code card, and they can rotate the card to select their response. The lecturer/facilitator uses an app on their phone to detect the responses.

You might want to use Plickers instead of online solutions like Kahoot:

  • where you do not want to expect all students to have a charged mobile device
  • when you do not want students to have their mobile devices switched on
  • in locations without a wireless network

If you want to know more or use Plickers with your students, get in touch with us at ltdsupport@edgehill.ac.uk.

Box of Broadcasts logo
Box of Broadcasts (BoB) has returned from its summer redevelopment, and as of October 31st you should find all the features that you are used to, including embed code for the videos so that you can embed them in Blackboard.

BoB makes it easy for staff and students to request the recording of programmes from the TV and Radio, to access and share those recordings, and to access millions of other recordings that have been made using the service.

Our Box of Broadcasts guide should help you get started, as will the BoB video tutorials.