Live Chat with Learning Services

Over the last couple of months we’ve been working with colleagues in Learning Services to roll out a “live chat” service allowing students to ask helpdesk staff questions online. Here’s what it looks like for the student: http://www.flickr.com/photos/mikenolan/4705904935/ And a sneak peak of what the staff interface looks like: http://www.flickr.com/photos/mikenolan/4706548306/ It makes use of an […]

What’s in a name?

At 5:01am on Saturday morning I was up and logged into Facebook. That might not be unsual for many people but last weekend Facebook launched usernames – the ability to give your profile or page a vanity URL – an easy to remember name – rather than a long number. I was trying to bag […]