Eduserv Symposium 2010: The Mobile University

Last Thursday was Eduserv’s annual symposium. The theme this year was “The Mobile University”, a topic we’ve been talking about for years as being the next big thing but has finally crept up the list of priorities and is now something we’re starting to act on. So I was really looking forward to spending the day at the Royal College of Physicians learning what others in the sector – and, more equally importantly, commercial sector – are doing for mobile devices.

The slides and videos are available online so I’ll just cover some of my thoughts on each and leave you to see the speakers for yourself.

Opening keynote: “Mobile, Mobile, Mobile!”

Paul Golding, CEO and Lead Innovation Architect, Wireless Wanders

Paul’s talk set the scene for the rest of the day by looking at the state of the mobile marketplace for example the trend of increasing smartphone market share. Established uses of mobile phones are clearly still king – 78% of people uses SMS in Q3 2009 – but over a fifth are now using the superinterweb on mobile phones and even early-adopter technologies like Location Based Services are being used by significant numbers.

He made the point that the introduction of Web 2.0 to mobile devices has opened up the platform to developers.  They are no longer controlled by network operators but have much greater access to users, devices and services.

The role of a University Computing Service in an increasingly mobile world. Or: “We don’t support that…”

Christine Sexton, Director of Corporate Information and Computing Services, University of Sheffield

I’ve been following Chris’ blog and Twitter feed for a couple of years and it’s really interesting to see the thinking behind decisions made in another “IT Services” department.  In her talk she challenged what is often perceived to be our approach to services – the response “we don’t support that”.  This is a bad reputation to have and one which I don’t think it always warranted – often it’s a case of us not communicating well.  My own view is that people often don’t mind being told “no” as long as it’s explained why, ideally with some alternative options presented.

Chris related this back to new services – while in the past we may have been able to “get away with” offering a single enforced desktop with no choice over browser, we must not be able to cope with a range of demands.  For some that will still mean being told what’s best for then with a package of systems that work together (and, more importantly, are supported).  Others want – even demand – the ability to use their own devices, software and services accepting that the level of support may be lower.

Students’ approach to IT provision by universities has changed.  In the past they would queue up to get a network account, email address and access to university systems, now new students just ask “where do I get the internet?”  In their annual new student survey, Sheffield found 30% of students have a “smartphone” and an astonishing 95% own laptops.  Say, how far are the 255 IP addresses your AP can allocate going to reach?

Chris then went on to show some screenshots of Sheffield’s (relatively) new iPhone app.  CampusM is a product by oMbiel and I’m not going to go into it too much here.  Suffice to say that while I understand the benefits Sheffield have got from their app, I don’t necessarily agree with the approach it takes to providing services to mobile devices.

To what extent will learning and teaching change in a mobile university? Thoughts from the University of Bath

Andy Ramsden, Head of e-Learning, University of Bath

Mr QR-Code himself although that wasn’t the point of the talk.  His talk used the context of what the landscape would look like int 2015 to examine what changes are happening.  There are a few example from the University of Bath using clickers and Twitter.  Andy made an interesting point about Moodle’s community approach to developing mobile solutions compared to vendor or third party solutions for student record systems.

There were yet more statistics in the slides re-enforcing findings from elsewhere that a large proportion (38%) of students have a data package included with their mobile tariff.

Real life experiences launching mobile apps

Tom Hume, Managing Director, Future Platforms

At time of writing Tom’s slides aren’t yet online so this is from my rather fragmented memory!  It started off quite depressing, highlighting just how many different devices, browsers and configurations there are in the mobile phone market.  Depressing too when he “exposed” manufacturers’ tactic of taking a silver/black phone, turning it pink and selling it to the female market!

While I believe the raw numbers he offered – things like the market share of all iPhone combined being less than 4% – I think it’s possible to read too much into this and get scared from doing anything for fear of not doing what you think is right.  The cynic in me might say that this might encourage some to go to vendors like Future Platforms to do the work for them!

Future Platforms do appear to have done very well at taming the early mobile internet beast, creating Java-based games such as crosswords for Puzzler but towards the end of his talk Tom seemed to get a bit more upbeat about the future.

Now when developing for mobile devices there are two approaches: pick one or more platforms and write specific applications for each or develop for the mobile web.  There are advantages to each but with the latter you can go some way to develop services available to a large proportion of likely users.  That might not be a particularly high proportion of the total number of devices but it may mean available to nearly all users with the data package and propensity to use it.

Closing keynote: Mobile and connected – the challenges and implications

John Traxler, Professor of Mobile Learning and Director of Learning Lab, University of Wolverhampton

For me the most important thing John’s closing keynote showed was that this whole mobile thing isn’t new.  He mentioned several examples over the years where hardware had been bought leading to the observation:

We run the risk of proving that spending money on education improves education.

So the challenge now is to prove that we can run projects that make use of existing hardware owned by the user.

Lightning talks

Nick Skelton, University of Bristol

Nick introduced the Institute of Learning and Research Technology’s Mobile Campus Assistant project.  I’ve seen this project before and it looks like a very interesting approach to delivering internally focused services.

Wayne Barry, Canterbury Christ Church University

Edge Hill is up against Christ Church’s iBorrow project for the Times Higher ICT Initiative of the Year so I should be saying it’s rubbish and our project was much better… but I can’t because it’s actually quite a neat little idea:

The iBorrow project makes grabbing a computer as easy as borrowing a book.

The service offers 200 thin client netbook computers with things like location and use tracking. The presentation showed how availability of the computers boosted use of the wireless significantly. Probably the most interesting thing was that they were used for social networking just 14% of the time – far less than academic uses.

Simon Marsden, University of Edinburgh

Another – more thorough – review of statistics gathered about mobile usage by a survey.  Just shy of 2,000 responses from across the university.  Some key points:

  • 49.2% “smart” handsets
  • 60% had “sufficient” or unlimited mobile internet access
  • ability to view course information was requested most followed by timetables and PC availability

It’s worth a look through the slides to pick out extra details.

Tim Fernando, University of Oxford

Final lightening talk was about Oxford’s mobile project, now named Molly.  Again I’ve tried to keep track of developments over the last few months and it’s interesting to see them actively make the case for releasing the source code and the benefits it can bring to the project as a whole and individual institutions adopting the platform.  Molly has some nice touches like using OpenStreetMap Point of Interest information as well as the more mundane like supporting Z39.50 to integrate with library catalogues.

Roundup

This post is in real danger of breaching my 48 hour rule and never getting out of draft so I’m not going to say much more for now about the conference.  It was a really useful day to see what other people are doing and to confirm in my mind some of the approaches we’ll be taking to mobile web developments over the coming months.

A few other links about #esym10:

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