(Winter)Birth of a Brand

Like most people I buy things. And not just any things – I choose particular things to buy, because I prefer them over others. And, being in the business of marketing, I’m professionally interested in this process of preference. Marketing folk try to engineer choice… so how does it work? Is it a purely rational process, that could be scientifically tested to produce predictable, repeatable results? Or a seething mass of emotion, prejudice and random chance that needs an art (a black art perhaps) to understand?

One recent object I paid money for was a paperback book – Winterbirth, a fantasy novel by Brian Ruckley. Here are some reflections on how I came to prefer this item over 1000s of others; a sort of focus group of one (me), sprinkled with the Ps of Marketing

Winterbirth cover

I came across the book in a bookshop – so the mighty apparatus of distribution (place) played a vital role in the purchasing process. I hadn’t seen any promotion for the book, so its packaging had to do much of the work of convincing me it buy it. While I picked it up and fondled it speculatively, my thought process went something like

looks like a Bernard Cornwell or Conn Iggulden book – is it actually a fantasy? maybe its been misshelved – hmm, ‘A World of Ice…A World of Blood…A Godless World’ – sounds like an Arctic dystopia – might want more of a feelgood factor – mind you in the warm weather the cold might be nice – the ‘Godless’ thing sounds interesting – has anyone reviewed it? Well the Times say ‘No one who enjoys heroic fantasy should miss this’ – David Gemmell books used to be described as ‘heroic fantasy’ – would be good to find another author like him – 3-for-2 sticker, eh – that makes the price pretty decent for a new author – if I can find two more I’ll give it a try…

Although stories involve mental activity the book is the physical evidence of what’s on offer. This is more of an influence than one may expect – in this case the material heft of the volume, the texture of the cover, the paper quality, even the smell of the thing all felt right.

It’s hard to sample the ‘product‘ of literature without buying it first. In this case, I glimpsed inside Winterbirth and read a couple of lines. This is a pretty daft way to choose a book, though there are plenty of possibilities to unchoose one based on a random glimpse of text. For me, buying books in this genre, I can be put off by badly done pseudo-mediaevalism (‘Guard yon door!’), excessive modernity (‘OK then, let’s storm the keep’) or complete silliness (‘flaxen moustache’.) Ruckley survived this test, based on whichever bit of prose the page-flicking lottery served up to me.

The process of engagement with the book isn’t limited to what happens between the covers. Time was that authors seemed like distant, exotic figures – like the gods themselves, best avoided in real life. Producers of culture were a breed apart from its consumers. Had I been alive in the 1950s, I doubt I would have been sending telegrams to J.R.R.Tolkien whilst reading The Lord of the Rings. However modern technology, the structures of fan culture, and the nature of book marketing mean that communicating with writers is not too difficult for those with a mind to do so (although having something to say to them can be a challenge.) Authors’ websites and blogs have become an expected part of the experience… Halfway through the book I found Brian Ruckley’s website and asked him a couple of questions. From there I read a few reviews and generally felt drawn further into the whole endeavour of the book, before I’d even finished it. So Web 2.0 has added a kind of community dimension to my £7.99 (before discount) purchase. And, if my commitment to the book was to waver (which it didn’t as it’s excellent) the reviews etc on the web could act as a kind of Prozac for post-purchase blues.

Marketing communications are promises, and like marcoms it’s easy to see a book as a promise, or rather series of promises – the cover promises you an interesting text; introductions, foreword and prologues promise you more; each page carries on promising the next will be worthwhile. Even the end often promises further pleasures from future books (particularly in this case, with more volumes to come.) Ultimately these promises are never fulfilled, however good the book (or product or brand) is – as desire itself cannot be fulfilled, by its very nature. In fact the better the book, the less fulfilled it makes the reader – who hasn’t got to the end of a great book and wished it hadn’t finished? I guess we all collude in the game of creative dissatisfaction…

Anyway, for what it’s worth there’s one micro-example of the marketing process in action. (What a fantasy author might describe as a Journey, or Quest…) Along the way, for me at least, the author has been transformed from a mere corporeal human being (Brian Ruckley) into a kind of brand (‘Brian Ruckley’), ie a reliable source of future ‘products’. And I’ve been transformed from a casual paperback buyer to a seeker of signed hardbacks and someone who tells people about the book… This is the kind of thing that has marketers cackling and rubbing their hands in their subterranean lairs. But, reflecting on this, it’s amazing that any product gets sold in commercial quantities. So many things had to fall into place for a purchase to happen, eg for me to buy, like, and recommend this book. If the single word ‘heroic’ hadn’t been quoted on the cover I doubt that I would have bought it, at least not then. The same things didn’t fall into place for the thousands of books I didn’t buy that day. It seems a fragile business, a complex web of interactions with the product itself (or rather, the physical artefact that is the ‘focus’ of the product) at its centre. A sophisticated symbolic architecture needs to be deployed to position the product as an object of desire for a largely unknowable and changeable audience. High-involvement purchases, high-involvement commitments such as choosing a university, are both more and less fragile I think. More so, as there is far greater complexity and length of time – more processes, more communication, more possibilities for it to all fall apart. And less, actually for the same reasons – there is more opportunity to rescue the relationship, precisely because there is more time, more interactions, more investment on both sides. Whereas if I leave a book on the shelf in Waterstones that’s the end of it.

So, be it an art or a science (or a form of magic) it seems marketing does work, some of the time.

Come And Steal Everything (CASE)

Four days, 802 delegates, 42 countries, and what felt like several hundred sessions – this year’s CASE Europe conference in Edinburgh was big, intense, exciting and exhausting. As a member of the planning committee (with a pink ribbon on my badge to prove it) I felt a kind of nervous parental pride in the whole endeavour. As a marketer I suppose I need the stats to tell me if it was any good or not, but for now, based on feedback in corridors, at meals and around the bars of Edinburgh’s pubs, I can say it was fantastic.

Me at the newcomers' induction

Some highlights as I recall them:

Tom Hayes, Professor of Marketing at Xavier University is reputedly fast on his feet on the soccer fields of Cincinnati. His speed and agility served him well, delivering a 90 minute session in 50, providing a splendid high-energy start to the marketing track.

Antoinette de Villiers and Nick Stokes gave fascinating insights into brand and positioning.

John Grant‘s sessions were a bit like being hit with a firehose of ideas and examples – some of which I’m sure will start someone’s marketing revolution – whether it’s IKEA’s furnished skyscraper lifts in Shanghai, Charmin’s toilets in Times Square, or those Jamie Cullum CDs sent to head girls in schools.

Edge Hill’s very own Alison ‘Web Services’ Wildish finished the track with an updated version of her ‘Let the students do the talking‘ presentation. This created a megabuzz at the University Web Managers’ conference (video here) and got people talking here too (so that’s two worlds she has conquered.)

There were countless other things I couldn’t see as I needed to be somewhere else. I would loved to have heard Steph Cosgrove on community-building technologies; Dave Roberts on fees…

Then there’s all the little, random, social things that fill in all the corners of events like this – evening sun on Arthur’s Seat – learning the Russian way of toasting – driven out of the halls at 7.30am by a fire alarm (grateful for the complementary Business School bathrobe) – buying an emergency tie in Princes Street.

What never ceases to amaze me is the willingness to share within a professional community comprised of competing institutions. Despite the joke Come And Steal Everything acronym, no-one needs to steal anything as so much is freely given.


More photos

Advertising on Web 2.0

The ‘Empire Strikes back’ post on Web Services links to a great movie about traditional advertising not cutting it in the Web 2.0 world.

When it comes to ‘advertising’ a university, the movie below is hard to beat. Watch it, it’s worth it – if you go to YouTube and see the views (1m+) and favourites (4000+) you’ll see at a glance how really interesting non-advertising content can raise the profile of a university.

And here I am, giving it yet another viral push…

Emperor Ning

Having heard it described at the CASE Europe Conference as the ‘rule changer’, ie a next big thing in social networking, I thought I’d give Ning a try. Offering the opportunity to ‘Create Your Own Social Network for Anything’, it lets you set up a website with features such as forum, blogs, photos, groups and more all in a few minutes. It’s also a platform for developers to create their own features. It can accept feeds, links to Flickr, probably makes tea. The network you set up doesn’t have to have Ning branding on it, and ads can be removed for a small sub. Basically it’s really easy to set up lots of things very quickly.

My initial view is that this would be a good tool to service groups with an existing connection, eg clubs, students on a course, niche interests. But who knows – people will customise it to do whatever they fancy. Or ignore it. We’ll see.

Just in case it turns out to be useful, I’ve blagged edgehill.ning.com to stop it going to one of the other Edge Hills, or (say) a student drinking club…

Come and see what its like to join an existing Ning network and discuss Ning (or anything else) at misterroy.ning.com

Or just go to www.ning.com and start your own…