{"id":7874,"date":"2017-03-16T08:38:55","date_gmt":"2017-03-16T08:38:55","guid":{"rendered":"https:\/\/blogs.edgehill.ac.uk\/ls\/?p=7874"},"modified":"2017-03-16T08:38:55","modified_gmt":"2017-03-16T08:38:55","slug":"12-years-of-customer-service-excellence","status":"publish","type":"post","link":"https:\/\/blogs.edgehill.ac.uk\/ls\/2017\/03\/16\/12-years-of-customer-service-excellence\/","title":{"rendered":"12 years of Customer Service Excellence!"},"content":{"rendered":"<p>In January 2017\u00a0we had\u00a0our annual Customer Service Excellence\u00a0visit and we are delighted to share that not only are we\u00a0still fully compliant in all elements of the CSE framework, the assessor\u00a0awarded us 7 compliance pluses for our innovative work in the following areas:<\/p>\n<ul>\n<li>The \u2018On Location\u2019 initiative; taking our services and expertise across campus<\/li>\n<li>Learning at Work Week; a chance for our staff to learn, develop and share skills with colleagues from across the Service<\/li>\n<li>The development of a pre-entry course; Stepping Up To Edge Hill was the University&#8217;s first pre-entry course to support English and Creative Writing students with the transition to University<\/li>\n<li>Our UX work around the My Library Tab, Discover More and the Library Catalogue; a number of improvements have been made to our online resources making it easier for\u00a0customers to find the resources they need<\/li>\n<li>Our #WillonCampus campaign and the work of the social media squad; our #WillonCampus campaign won the CILIP Social Media Award in 2016<\/li>\n<li>Our use of SnapChat; the first University library in the UK to use SnapChat to engage with customers<\/li>\n<li>Our use of Blackboard Collaborate; using an online classroom environment for\u00a0staff training and development<\/li>\n<\/ul>\n<p>We have now been\u00a0award holders since 2005 and have been awarded 19 compliance pluses over those 12 years!<\/p>\n<p>If you would like to know more about Customer Service Excellence please do <a href=\"helen.jamieson@edgehill.ac.uk\">get in touch<\/a>.<\/p>\n<p>Helen Jamieson,\u00a0Customer Services Manager<\/p>\n<p><a href=\"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-content\/uploads\/sites\/62\/2011\/02\/Helen_Jamieson2.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1240\" src=\"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-content\/uploads\/sites\/62\/2011\/02\/Helen_Jamieson2-819x1024.jpg\" alt=\"\" width=\"132\" height=\"163\" \/><br \/>\n<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>In January 2017\u00a0we had\u00a0our annual Customer Service Excellence\u00a0visit and we are delighted to share that not only are we\u00a0still fully compliant in all elements of the CSE framework, the assessor\u00a0awarded us 7 compliance pluses for our innovative work in the following areas: The \u2018On Location\u2019 initiative; taking our services and expertise across campus Learning at [&hellip;]<\/p>\n","protected":false},"author":786,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1421,10772],"tags":[],"class_list":["post-7874","post","type-post","status-publish","format-standard","hentry","category-customer-services","category-library"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>12 years of Customer Service Excellence! 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