{"id":2078,"date":"2011-05-27T11:05:30","date_gmt":"2011-05-27T10:05:30","guid":{"rendered":"http:\/\/blogs.edgehill.ac.uk\/ls\/?p=2078"},"modified":"2011-05-27T11:05:30","modified_gmt":"2011-05-27T10:05:30","slug":"did-you-know-2","status":"publish","type":"post","link":"https:\/\/blogs.edgehill.ac.uk\/ls\/2011\/05\/27\/did-you-know-2\/","title":{"rendered":"Did you know&#8230;"},"content":{"rendered":"<p>That Learning Services provide support for the AV technology within the classroom or lecture theatre environment.<\/p>\n<p>If you are in a classroom and are experiencing a problem, your first point of contact would be to call the Learning Services helpline on ext 4286.<\/p>\n<p>We provide three operational levels of technical support;<\/p>\n<p>Level 1 \u2013 The staff are trained to guide you through any technical or operational difficulties you may be experiencing including PCs, data projectors and visualisers over the telephone.<\/p>\n<p>Level 2 \u2013 If we cannot help you over the telephone we will arrange for a technician to attend and resolve the issue for you.<\/p>\n<p>Level 3 \u2013 Occasionally there may be a problem we cannot resolve immediately and we would look to provide portable equipment where possible.\u00a0 You may be required to move to another classroom if the issue cannot be resolved right away.<\/p>\n<p>We monitor faults and resolutions on our RMS service desk software.\u00a0 All calls are logged at a central point and a reference number given to each caller for tracking purposes. This allows us to be more proactive in identifying faults and trends with an aim of continually improving the service and resources that we provide.\u00a0 <em><\/em><\/p>\n<p>The Media and ICT Technology teams are highly trained and qualified in their field of expertise. We can help you get the most out of the technology available on campus, anything from classroom or lecture theatre equipment \u2013 interactive whiteboards, microphones, projectors etc \u2013 to the specialist editing suites. We can provide training either in a group or on a one to one basis. For further information on training please contact <a href=\"mailto:mediadevelopment@edgehill.ac.uk\">mediadevelopment@edgehill.ac.uk<sup> <\/sup><\/a><\/p>\n<p>We would welcome your feedback on our service.\u00a0 Please email us at <a href=\"mailto:lsdesk@edgehill.ac.uk\">lsdesk@edgehill.ac.uk<\/a><\/p>\n<p><a href=\"http:\/\/blogs.edgehill.ac.uk\/ls\/wp-content\/uploads\/sites\/62\/2011\/02\/Don_Moffatt.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft size-full wp-image-1081\" src=\"http:\/\/blogs.edgehill.ac.uk\/ls\/wp-content\/uploads\/sites\/62\/2011\/02\/Don_Moffatt.jpg\" alt=\"\" width=\"100\" height=\"125\" \/><\/a><a href=\"http:\/\/blogs.edgehill.ac.uk\/ls\/wp-content\/uploads\/sites\/62\/2011\/02\/Helen_Jamieson.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignright size-full wp-image-1082\" src=\"http:\/\/blogs.edgehill.ac.uk\/ls\/wp-content\/uploads\/sites\/62\/2011\/02\/Helen_Jamieson.jpg\" alt=\"\" width=\"100\" height=\"125\" \/><\/a><\/p>\n<p>Donald Moffat &#8211; Media Technology Development Manager<\/p>\n<p>Helen Jamieson &#8211; Customer Services Manager<\/p>\n","protected":false},"excerpt":{"rendered":"<p>That Learning Services provide support for the AV technology within the classroom or lecture theatre environment. If you are in a classroom and are experiencing a problem, your first point of contact would be to call the Learning Services helpline on ext 4286. We provide three operational levels of technical support; Level 1 \u2013 The [&hellip;]<\/p>\n","protected":false},"author":786,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[17925,17924,1577,105],"class_list":["post-2078","post","type-post","status-publish","format-standard","hentry","tag-av","tag-classrooms","tag-staff","tag-technology"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Did you know... - Library &amp; Learning Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.edgehill.ac.uk\/ls\/2011\/05\/27\/did-you-know-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Did you know... - Library &amp; Learning Services\" \/>\n<meta property=\"og:description\" content=\"That Learning Services provide support for the AV technology within the classroom or lecture theatre environment. 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