{"id":152,"date":"2010-03-04T17:12:04","date_gmt":"2010-03-04T17:12:04","guid":{"rendered":"http:\/\/blogs.edgehill.ac.uk\/ls\/?p=152"},"modified":"2010-03-04T17:12:29","modified_gmt":"2010-03-04T17:12:29","slug":"learning-services-receive-new-customer-service-excellence-award","status":"publish","type":"post","link":"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/","title":{"rendered":"Learning Services receive new Customer Service Excellence award!!!"},"content":{"rendered":"<p>Learning Services are pleased to announce that we are now the proud holders of an award, issued by the government, for excellence in customer service.\u00a0<\/p>\n<p>The Customer Service Excellence award\u00a0\u00a0is based on a range of key customer priorities against which organisations are measured.\u00a0\u00a0 The assessor looked at the following elements during his visit to the University in November: Customer insight,\u00a0 the culture of the organisation, information and access, service delivery\u00a0and timeliness and quality of service.<\/p>\n<p>Customer feedback is a vital part of improving our services and facilities to you.\u00a0 Please let us know how you think we could improve!\u00a0\u00a0Fill in a comments and suggestions form available in all University library buildings, or online at;<\/p>\n<p><a href=\"http:\/\/www.edgehill.ac.uk\/ls\/feedback\">http:\/\/www.edgehill.ac.uk\/ls\/feedback<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Learning Services are pleased to announce that we are now the proud holders of an award, issued by the government, for excellence in customer service.\u00a0 The Customer Service Excellence award\u00a0\u00a0is based on a range of key customer priorities against which organisations are measured.\u00a0\u00a0 The assessor looked at the following elements during his visit to the [&hellip;]<\/p>\n","protected":false},"author":786,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1421],"tags":[],"class_list":["post-152","post","type-post","status-publish","format-standard","hentry","category-customer-services"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Learning Services receive new Customer Service Excellence award!!! - Library &amp; Learning Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Learning Services receive new Customer Service Excellence award!!! - Library &amp; Learning Services\" \/>\n<meta property=\"og:description\" content=\"Learning Services are pleased to announce that we are now the proud holders of an award, issued by the government, for excellence in customer service.\u00a0 The Customer Service Excellence award\u00a0\u00a0is based on a range of key customer priorities against which organisations are measured.\u00a0\u00a0 The assessor looked at the following elements during his visit to the [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/\" \/>\n<meta property=\"og:site_name\" content=\"Library &amp; Learning Services\" \/>\n<meta property=\"article:published_time\" content=\"2010-03-04T17:12:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2010-03-04T17:12:29+00:00\" \/>\n<meta name=\"author\" content=\"Helen\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Helen\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/\",\"url\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/\",\"name\":\"Learning Services receive new Customer Service Excellence award!!! - Library &amp; Learning Services\",\"isPartOf\":{\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/#website\"},\"datePublished\":\"2010-03-04T17:12:04+00:00\",\"dateModified\":\"2010-03-04T17:12:29+00:00\",\"author\":{\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/#\/schema\/person\/3d6f40aa7be0f772af82560788f7d2ce\"},\"breadcrumb\":{\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Learning Services receive new Customer Service Excellence award!!!\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/#website\",\"url\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/\",\"name\":\"Library &amp; Learning Services\",\"description\":\"Latest news and developments\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/#\/schema\/person\/3d6f40aa7be0f772af82560788f7d2ce\",\"name\":\"Helen\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/62f1df18781a6ec6a4509e86d227081ed1310f9ff0e8d003ddc858a795f18faa?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/62f1df18781a6ec6a4509e86d227081ed1310f9ff0e8d003ddc858a795f18faa?s=96&d=mm&r=g\",\"caption\":\"Helen\"},\"url\":\"https:\/\/blogs.edgehill.ac.uk\/ls\/author\/jamiesoh\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Learning Services receive new Customer Service Excellence award!!! - Library &amp; Learning Services","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/","og_locale":"en_US","og_type":"article","og_title":"Learning Services receive new Customer Service Excellence award!!! - Library &amp; Learning Services","og_description":"Learning Services are pleased to announce that we are now the proud holders of an award, issued by the government, for excellence in customer service.\u00a0 The Customer Service Excellence award\u00a0\u00a0is based on a range of key customer priorities against which organisations are measured.\u00a0\u00a0 The assessor looked at the following elements during his visit to the [&hellip;]","og_url":"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/","og_site_name":"Library &amp; Learning Services","article_published_time":"2010-03-04T17:12:04+00:00","article_modified_time":"2010-03-04T17:12:29+00:00","author":"Helen","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Helen","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/","url":"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/","name":"Learning Services receive new Customer Service Excellence award!!! - Library &amp; Learning Services","isPartOf":{"@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/#website"},"datePublished":"2010-03-04T17:12:04+00:00","dateModified":"2010-03-04T17:12:29+00:00","author":{"@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/#\/schema\/person\/3d6f40aa7be0f772af82560788f7d2ce"},"breadcrumb":{"@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/2010\/03\/04\/learning-services-receive-new-customer-service-excellence-award\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/blogs.edgehill.ac.uk\/ls\/"},{"@type":"ListItem","position":2,"name":"Learning Services receive new Customer Service Excellence award!!!"}]},{"@type":"WebSite","@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/#website","url":"https:\/\/blogs.edgehill.ac.uk\/ls\/","name":"Library &amp; Learning Services","description":"Latest news and developments","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/blogs.edgehill.ac.uk\/ls\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/#\/schema\/person\/3d6f40aa7be0f772af82560788f7d2ce","name":"Helen","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/blogs.edgehill.ac.uk\/ls\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/62f1df18781a6ec6a4509e86d227081ed1310f9ff0e8d003ddc858a795f18faa?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/62f1df18781a6ec6a4509e86d227081ed1310f9ff0e8d003ddc858a795f18faa?s=96&d=mm&r=g","caption":"Helen"},"url":"https:\/\/blogs.edgehill.ac.uk\/ls\/author\/jamiesoh\/"}]}},"_links":{"self":[{"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/posts\/152","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/users\/786"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/comments?post=152"}],"version-history":[{"count":0,"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/posts\/152\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/media?parent=152"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/categories?post=152"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.edgehill.ac.uk\/ls\/wp-json\/wp\/v2\/tags?post=152"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}