Using our new look library catalogue

Visit our new look library catalogue and you will notice a few changes so we thought you might like a mini guided tour of the new features.

Accessing the library catalogue…

You can access the library catalogue direct https://capitadiscovery.co.uk/edgehill/
catalogue homepage NEWcatalogue log in boxesOr via Learning Edge using My Library Account Summary
BB My Library Account Summary

Renewing your loans…

We have introduced a new rolling loan system so you may never need to renew your books again!

Unless someone else places a reservation on a book you have on loan you can keep it as long as you need it. Your books will be automatically renewed 2 days before their due date and you will be sent an email informing you of all the successful renewals (including their new due date) and details of any items that are reserved and will need returning within 2 days.

Top tip: If you do need to return any items it is always worth logging into your library account before bringing them back to see if you can renew them manually. If you are able to renew them manually it means the reservation has been satisfied by another copy of the book and you can keep your copy a bit longer.

Placing a reservation…

It couldn’t be simpler to place a reservation in our new library catalogue!

Search for the book you want and once you have found it:-

  • If you are not logged in select Reserve and you will be prompted to log in.
  • If you are logged in select your collection location and then select Reserve.

Top tip: If you cannot see your home site library in the drop down list of locations it means your item is available on the library shelves right now! This means you can come in, locate the item and take it home with you today!
Library Book - reservation zoom detail
If you would like further assistance accessing or using the library catalogue and its many features please get in touch via Ask Us or 01695 650800.

 

Camera..Action!

Learning Services’ Media and ICT Support team have developed a collection of short videos to provide media students with expert direction and support to help them get the most out of the equipment they are borrowing, from getting started with a camcorder to using a set of lights.

The bespoke videos focus on the media equipment borrowed from the library. The aim is to provide informative content that aids in the operation of the equipment and resolves any issues encountered.

Each Video is:

  •  1-2 minutes in length
  • Contains a visual list of the items for that piece of equipment
  • Provides expert demonstration

The videos are short so that students can easily dip in and out of them, and the visual list of items are to help students identify that everything is still present after a busy shoot.

The visual list is followed by a demonstration on how to correctly use the different elements of the equipment. For example how to format an SD card, change any settings that may need to be highlighted to ensure the equipment works correctly, or how to attach a light to the stand securely.

The videos are hosted on YouTube so they can be easily accessed from a smart phone, laptop or computer. This accessibility means that no matter where the students are they have access to the information. The You Tube videos are accessed by QR codes printed on the checklists that are located inside the equipment bag themselves, so that they can scan the code and be taken directly to the video on YouTube.

YouTube provides very useful statistics which will help us to recognise how the videos are being used so we can make any changes in light of this. It is hope that this added dimension of support accessible via YouTube will be well received, and we welcome any suggestions for future videos.

The current playlist for these videos can also be found at goo.gl/TWAKHx.

Chris Baker

Media & ICT Support Manager

Award-winning Student Assistants!

Have you noticed our award-winning Student Assistants, resplendent in their red sweatshirts answering enquiries in the library?

At the Employability Awards Evening organised by the Careers Centre on Tuesday 23 April, the Student Assistant team who work in the University Library, Ormskirk won the Student On-Campus Employee Team Award.

This award celebrates students or teams of students who work within their university or college including those working in students’ unions or other departments on campus.

In presenting their awards, Deputy Vice-Chancellor Steve Igoe commended them for their professional and committed attitude and their relaxed, informal style which is communicated to the enquirer.

He also mentioned the unforeseen advantage to employing students in this way is that the organisation has also benefited from their valuable insights into how our services and resources are organised and perceived.

The Student Assistants are based at the ‘Ask’ desk on the first floor of the University Library, Ormskirk. They deal with a range of with basic enquiries including finding books and journals, demonstrating eResources, referencing, navigating Learning Services web pages, using reprographics equipment and ICT issues.

If you have any questions don’t hesitate to ask.

Michael Stores

Michael Stores

Academic Liaison and Skills Librarian

For more information please contact michael.stores@edgehill.ac.uk

 

 

Learning Services go the extra mile!

customer_service_2

 

 

 

 

 

As a holder of the Customer Service Excellence award for 8 years, Learning Services are committed to continuously improving our facilities, resources and services to ensure your learning experience is the best that it can be.

We were delighted to receive some excellent feedback from our latest Customer Service Excellence assessment in January 2013.  Not only are we still fully compliant in all elements of the award, but we received 3 compliance pluses!  Compliance pluses are awarded when a service goes that extra mile.  We were awarded compliance pluses for our insight into how customers use our services, resources and facilities, our approach to staff development and our use of mobile technologies.

The assessor also highlighted the following as areas of strength:

  •  Learning Services has a very good understanding of the needs of all of its customer groups and has used this understanding to develop and improve services to them.
  • There are good levels of customer satisfaction across all areas of service delivery and, where in some academic Faculties and Departments these are lower, support has been available to help to improve satisfaction levels.
  • There is a real culture of customer focus that stems from Managers down to, and upwards from, front line staff.
  • Staff recognise the value of good customer service and the impact that their roles have on front line service provision, demonstrated through the speed with which resources become available for student borrowing.
  • Staff are empowered to develop services both within their own areas of expertise and as members of wider teams and working groups across all areas of service delivery.
  • Staff seek out new solutions to problems, for example, developing mobile solutions to accessing services.
  • There are well established systems in place for monitoring and reviewing performance in respect of service delivery outcomes and the timeliness of delivery.

Do you agree with these statements?  As always we would love to hear your feedback about what we do well, and what you feel we could improve: http://www.edgehill.ac.uk/ls/feedback/

For more information about the Customer Service Excellence award contact:

Helen Jamieson, Customer Services Manager

helen.jamieson@edgehill.ac.uk

helen-j

 

Reading Promotions

The Learning Services’ EHU Loves Reading campaign came to a close just before Christmas with over 100 people telling us why they love reading. Lindsey Blackhurst won an e-reader and runner-up Amanda Tarbox won a £20 book token. Congratulations to both of them.

For those who love reading please note that the Costa Book Awards 2012 category winners were announced on 2nd January 2013. Copies of all the winning books, plus all books on the short lists, are now available to borrow from the University Library. The successful authors, who will now compete for the 2012 Costa Book of the Year (to be announced on 29th January 2013), are:

• Husband and wife team Mary and Bryan Talbot, who jointly win the Costa Biography
Award for Dotter of Her Father’s Eyes, an interweaving of two father-daughter
relationships (that of James Joyce with his daughter Lucia, and that of the author
with her father, a James Joyce scholar) and the first graphic work ever to win a Costa
Award
• Hilary Mantel, who takes the Costa Novel Award for Bring up the Bodies, which won
the 2012 Man Booker Prize
• Journalist, critic and writer Francesca Segal, whose debut novel The Innocents, set in
a tightly-knit Jewish community in north-west London, is modelled on Edith
Wharton’s The Age of Innocence, wins the Costa First Novel Award
• Poet Kathleen Jamie whose book The Overhaul, is described by the judges as ‘the
collection that will convert you to poetry’
• Writer-illustrator and dyslexia campaigner, Sally Gardner, who as a child was once
branded ‘unteachable’, and now takes the Costa Children’s Book Award for Maggot
Moon.

So pop into the University Library and browse the Costa books displayed on the ground floor to see if any of them take your fancy as a new year read.

Zoe Clarke, Academic Liaison Manager (ext 4829)

 

Edge Hill has its very own Mobile App!

After some careful time in development the very first dedicated Edge Hill University app is now available on Android as well as iOS!

Available via free download from the Apple Apps or Google Play stores, the new app brings together useful and interesting features, functions and fun – from Flickr and YouTube to Blackboard Mobile and a Mobile (friendly) library catalogue.

 

Lets have a look at what’s included…

 

Events lets you browse what’s coming up on campus – including the Arts Centre, Open Days, Sports events plus much more.  Change the view so you can see what’s coming up over the next few days or browse month by month.

 

Videos lets you view all of Edge Hill University’s videos available on YouTube.  Show your friends and family on your mobile exactly what goes on at Edge Hill!

 

News keeps you up to date with departments’ latest updates and developments – choose from most recent or browse for a particular subject or department.

 

Images allows you to browse through our Flickr gallery – everything from open days to celebrity visits.  Even if you couldn’t make it, don’t miss out on seeing what happened!

 

Blackboard Mobile Learn is our brilliant app for accessing your module or programme info via your mobile.  You can receive updates, announcements, post on discussion forums – plus much, much more! Make studying easy, and take it with you wherever you go!

(iPad users may still wish to install the dedicated Blackboard Mobile app as it displays slightly differently)

Get Help provides every useful number you should ever need for the university – academic support, facilities, IT… the list goes on – you’ll find it all here

 

Library gives you access to the mobile friendly library catalogue.  Use it to search for books or journals, place reservations or check your loans (or fines!)

 

Mail allows you to log in to your student email account.  Most students are now on GMail, so you can access your mobile friendly version of your email, direct from your smart device!

 

The partnership between Learning Technology, IT Services and Blackboard has enabled us to bring you this app, but remember – this is only the first step! We are looking for some innovative ideas on how it can be improved as we have already started work on the next version! So please, leave comments here on what you would like to see included, updated or improved – we would love to hear from you!

 

Carol Chatten

Learning Technology Development Officer

The University Library…a place for study

We are working hard to ensure that the study spaces within the University Library are meeting your needs….but we need your help!

This is a very busy time in the Library with students studying for exams and trying to complete assignments, so we would like you to think about what type of study you need to do, choose an appropriate area, and abide by the rules within that area.

 

For Silent Study

Use the Silent Study Room on the 2nd floor of the Library

 

For Quiet Study

Use the 1st and 2nd floor of the Library

 

For Group Study

Use the ground floor of the Library and the Library group rooms

 

For Social Space

Use the 1st floor of the HUB

 

If you do experience inappropriate behaviour from other students, please report this immediately to a member of staff.

 

Helen Jamieson
Customer Services Manager

Red (t-shirt) alert!

Have you noticed the Student Assistants resplendent in their red t-shirts at the Ask desk on the first floor of the University Library, Ormskirk?

Research at other universities has shown that students can benefit from ‘peer to peer support’, hence the move to introduce Student Assistants into the library.

Students themselves have indicated that if they have got a query they would prefer to ask their peers first before they would approach a member of staff.

According to The University of Manchester,

‘There is strong evidence that Peer Support has a positive influence on students’ experience of their time at University, both academically and socially.’

The Student Assistants are trained in the use of library and learning resources, study skills and basic IT functions. They can also help students to understand the layout of the library.

The Student Assistants offer an additional layer of support to complement the work of the staff at the Ask desk and the flexible IT support staff.

Next time that you are in the University Library say ‘Hello’ to the Student Assistants and if you’ve got a query, don’t be afraid to ask.

For more information please contact michael.stores@edgehill.ac.uk

Flexible help in the University Library….we’ll come to you!

Did you know that the University Library has introduced a new ‘roving’ member of staff?  These staff are out on the floors and available to support you with any IT and library issues.  The staff can help with everything from logging in queries, to support with printing and copying, to help with microsoft packages.

No need to come to the desk!  Look out for the signs at each of the print/copy stations, pick up the phone, and a member of staff will come to you.  It couldn’t be easier!

 

Helen Jamieson, Customer Services Manager

 

 

Today is World Book Day! 1st March 2012

To celebrate World Book Day – 1st March 2012 – the University Library is running a number of activities:

 

  • Demonstration of Discover More – a fantastic search tool for library print and electronic resources.

http://www.edgehill.ac.uk/ls/resources/general/

(10am, ASK desk, first floor)

 

  • Subject librarians and skills advisors will be on hand from 10am to 5pm to answer any of your resource or skills questions.

 

  • Come and have a chat to one of our student assistants.  They can advise on everything from referencing to accessing resources online.  They are students too!

 

  • Library tours will be leaving from the ASK desk on the hour at 11am, 12, 1pm

 

  • World Book Day competition;

http://surveys.edgehill.ac.uk/bookday/

 

  • Special offer at Book Ends cafe – buy a ‘bean to cup’ coffee and get a cake half price

  • Take part in our Book Swap at the ASK desk – donate a book, and pick up one that you haven’t read!
Helen Jamieson, Customer Services Manager