You Said, We Did

To deliver the best possible facilities, services and resources Learning Services seeks to understand the needs and experiences of all our customers so that we can continue to improve. One of the ways we do this is by listening to your feedback and over the last 12 months this has been invaluable in helping us shape the future of Catalyst.

We’ve already implemented lots of changes based on your ideas such as relocating furniture, creating more group space, extended summer opening, access to the roof terrace and much much more. Developments are continuing and you should see further changes over the next few months so watch this space!!!

Picture of a happy and a sad face on a blue background and the words 'honest feedback welcome'

We’d still like to hear from you and there are a number of ways that you can give us your feedback:

  • Speak to staff at any University Library help desk
  • Fill in a comments and suggestions form available in each Library or online
  • Take part in our user experience activity

If you would like to find out more information about how we deal with your comments & suggestions or if you would like to see what feedback we have received so far then you can do so here

In response to your Media equipment feedback…

MEDIAequipment

In response to student feedback from the last academic year, Learning Services have made some improvements to maximise the availability of media equipment and improve your experience of using the media kit.

  • Any booked equipment to be picked up by mid-day to assist in increasing usage and availability.
  • A testing area to allow full checks of the kit prior to going on location
  • We have a technician on hand at the library welcome desk if you wish to ask any questions or report any equipment faults, just ask for Jim.
  • New media brochures detailing all available equipment – if you don’t have one just ask at the Welcome desk in the Library.
  • Media equipment requests need to be made at least three days in advance now includes all non-standard loans to give you the best chance of securing equipment for the duration of your shoot.
  • An online form to request renewals.
  • Forms have been included in the equipment bags should you wish to offer any feedback about anything, just pass the form in to the Welcome desk as you return the kit.