Update – This date has been changed to Wednesday April 30, 2020.
Turnitin will require an emergency maintenance window. In the UK, this will be from 8:00am-1:00pm
During this time, there may be disruption to services. It is strongly advised to avoid this time period for submission. Anyone using Turnitin may have to retry their submissions during and/or after this time, and this will impact student submissions.
Blackboard Collaborate (Europe) is now fully back online. For service status updates please check their status pages.http://status.blackboard.com/
Incident 26th March: http://status.blackboard.com/services/collaborate-ultra—aws-eu/2020/03/26
Thursday March 26, 2020 09:20 PM GMT
Some Collaborate Ultra users are receiving an ‘Uh oh it looks like you are having trouble connecting’ error when attempting to connect to Ultra sessions.
Blackboard DevOps team are actively working to resolve the issue.
Please see http://status.blackboard.com/ for latest information (AWS Europe).
This has now been cancelled to avoid further disruption.
Blackboard will be carrying out maintenance on Collaborate Ultra during the early hours on Thursday March 26th 2020, from Midnight until 4:00am
Collaborate Ultra customers will experience intermittent availability during these maintenance windows.
Refer to Blackboard Status Pages for the most up to date status of systems (Europe).
Chrome 80 is released on during March, and anyone who updates may encounter issues with some Blackboard third party tools e.g. Turnitin. This depends on how those tools handle cookies.
Until suppliers of these third party tools address this, there may be instances where the tool fails to work as normal. We are contacting these suppliers to ensure that fixes are in place or in the pipeline.
Basic Workaround: Use Firefox, or Microsoft Edge.
Turnitin guidance:
“With the new version of browser Chrome 80 being released, the default settings for third party cookies have changed. As a consequence, students and instructors using Chrome may encounter errors when attempting to open the assignment inbox or submit a paper. We are currently making some changes to ensure our parameters meet the requirements of the new browser.”
Qwickly:
When in Chrome, the link to Qwickly via Course Management – Course Tools may give you an error and fail to load. Please use the Tool Link to Qwickly Attendance which should be available to staff under the main course menu e.g. under Module Information.
The open education site is currently down and Blackboard are working to resolve this issue.
Please note that all other areas of Blackboard are functioning as normal.
If you have any questions please contact LTDsupport@edgehill.ac.uk
The Turnitin service issues that were reported between the early hours of the morning between 03:45 and 06:48 am GMT, have now been resolved. The services that were affected were Turnitin Feedback studio and paper submissions. All services are now reporting as healthy and Turnitin apologise for any inconvenience caused.
If you have any queries regarding this issue, please contact LTDsupport@edgehill.ac.uk
Scheduled Maintenance Notice
Online surveys will be offline on Tuesday 16th April between 8 AM and 9 AM
If you have any questions please contact LTDSupport@edgehill.ac.uk
We are please to report that Turnitin have resolved the issues in regards to a service degradation issue.
Turnitin apologise for any inconvenience caused
Turnitin are currently experiencing performance issues. This includes Turnitin submissions and the use of the Turnitin feedback studio. Turnitin are working to resolve the issues and we will post an update when we have more information.
For any queries, please contact LTDsupport|@edgehill.ac.uk
Thank you for your understanding in this matter.