All Systems Available.
The scheduled Leaning Edge Blackboard 9.1 upgrade has been completed successfully and you can now login as normal.
If you have any issues please contact the Learning Technology Development team via email email@example.com or call 01695 650754.
Learning Edge Blackboard 9.1 will be undergoing essential maintenance on Sunday 4th February 2018 from 02.00am to 03:30am During this time, access to Blackboard will be unavailable.
If you have any questions regarding this maintenance work, please email us at firstname.lastname@example.org
Collaborate is now available and functioning as expected.
If you have any questions regarding this, please email us to email@example.com
When users attempt to join a Collaborate Ultra session they receive an error ‘A02’.
Blackboard are aware of the problem and are working resolve the issue.
We apologise for the inconvenience caused.
For any questions, please contact us at firstname.lastname@example.org
Saturday 2nd December, 9pm until Sunday 3rd December 1am (4 hours)
There will be maintenance on our Collaborate (web conferencing) server on the above date and time. Users may have intermittent problems connecting to Collaborate. If you have any queries regarding this maintenance please contact LTD Support on email@example.com or 01695 650 753.
See further status information here: Collaborate Hosted Service Status
Blackboard 9.1 will be upgraded from Sunday 26th November 2017 (11:30 pm) until Monday 27th November 2017 (11:30 am). This is an important system upgrade to enable the new Box View to replace Crocodoc for Blackboard Assignment marking.
During the upgrade window the whole Learning Edge system will be unavailable, we therefore advise you to make some preparations to reduce any impact:
– If you need to refer to online materials in your Blackboard course during the upgrade window, you can download those materials in advance to your computer, laptop, or mobile device.
– If your course utilises recorded lectures and sessions you can download those recordings in advance of the weekend upgrade. You can then watch these recordings on your computer, tv, or mobile device.
– If you expect you will need to view data from your course’s Blackboard Grade Centre you can download it to an excel file. This allows you to view the data whilst Blackboard is unavailable;
– If, during the upgrade window, you will need to refer to student submissions in Turnitin, you can download the files in advance for offline viewing;
– If you need to refer to submissions using the Blackboard Assignment Feature you may download them in advance for offline viewing.
You can find out more about the changes to Blackboard and the reasons for the upgrade on the Learning Edge Blog blogs.edgehill.ac.uk/learningedge/
We apologise for the inconvenience this may cause you. If you have any questions regarding this, please email us at firstname.lastname@example.org