Bristol Online Surveys (BOS) – Essential Maintenance 24th February (Downtime)

Bristol Online Surveys (BOS) will be undergoing essential maintenance on Saturday 24 February, between 09:00 and 14:00.

During this window, it is necessary to take BOS offline for a short period of time.

This work is necessary to improve BOS’s performance and capacity, and will allow JISC to begin rolling out new features in the upcoming weeks.

We know that this is likely to cause some disruption. But we hope that, by doing this work outside normal service hours, any disruption will at least be limited.

Please cascade this message to anyone you think might be impacted.

If you have any questions regarding this maintenance work, please email us at

Collaborate – Server Transition Thursday 31.07.14

At the end of July Blackboard will be changing the location of our Collaborate web conferencing product – from the existing SAS (Session Administration System) which is hosted in Canada to a new facility hosted in the EU. This transition aims to improve our service performance and move scheduled maintenance windows outside of the working day, meaning less disruption. Because the EU hosted facility will essentially be a new product and because data migration is unfortunately not possible, existing sessions and recordings will not be accessible after this transition on July 31st.


  1. If you have scheduled any sessions to run after 31st July 2014 you will need to recreate them AFTER this date
  2. If you have any session recordings that you will need after 31st July 2014 you will need to save them NOW

The process:
a)      Choose an appropriate sharable format

  • MP3 Audio Only Recording
  • MP4 Video Slides & Audio Recording (chat, webcam and web tours are not included)
  • .jar Full Screen Session Recording (the whole session is presented within the Collaborate environment & includes session slides, audio, webcam & chat) Note this .jar file can also be converted into an MP4 video file if required.

b)      Download your session recordings and upload them to an appropriate hosting service so you can share links to them

  • YouTube (a mobile friendly streaming option to share MP3/4 files)
  • eShare (a repository for your .jar files and any very private MP3/4 files)

Note. When you have downloaded your session recordings you should delete the recording file that is stored on Collaborate, in line with the university ‘conditions of use’ outlined in the Collaborate Service Description on the Learning Services wiki (login required).


VIDEO: Saving Audio (MP3) and (MP4) Video from Blackboard Collaborate:
PRINT: Transferring complete Collaborate recordings (.jar) to eShare:

If you have any questions about this planned change, or if you require any support please reply to this blog post or contact your Learning Technologist who will be happy to help you.

Learning Edge Upgrade 20-21 July

Blackboard will be unavailable on Sunday 20th July 17:00 (5pm) until Monday 21st July 17:00 (5pm) while the system is upgraded to the latest release (9.1 2014 04).

On Wednesday 23rd and Thursday 24th July following the Learning Edge Upgrade, LTD will be hosting 2 short sessions to introduce the feature enhancements and answer any questions. Join us online for more details and an opportunity to ask questions at the Summer 2014 – Blackboard Upgrade Awareness Webinars.

If you have any queries regarding this work please don’t hesitate to contact the Learning Technology Development team on 01695 650754 or via

Meg Juss





Meg Juss
Learning Technology Development Manager