{"id":3133,"date":"2013-11-28T10:37:26","date_gmt":"2013-11-28T10:37:26","guid":{"rendered":"http:\/\/blogs.edgehill.ac.uk\/learningedge\/?p=3133"},"modified":"2016-03-03T16:04:04","modified_gmt":"2016-03-03T16:04:04","slug":"expired-passwords-need-your-attention","status":"publish","type":"post","link":"https:\/\/blogs.edgehill.ac.uk\/learningedge\/2013\/11\/28\/expired-passwords-need-your-attention\/","title":{"rendered":"Expired Passwords Need Your Attention"},"content":{"rendered":"<p>We\u2019ve established an excellent record of Learning Edge Blackboard 9.1 availability (achieving 99.95% uptime last year) and we take your need to access the system very seriously. So, on Monday, having noted a higher volume of calls to the helpdesk and tweets from some of you saying that you\u2019d been having trouble accessing Blackboard we immediately began investigating. What we discovered was that many of you had expired passwords, but didn\u2019t realise it.<\/p>\n<p>To maintain the security of your personal information, student passwords should be changed every 90 days (30 days for staff), but, as more and more of you are using your own devices (laptops, tablets and mobile phones) to log into the Edge Hill systems, you don\u2019t always see the reminder that your password is due to expire. The first you know about it is when you can\u2019t login to the resources you need.<\/p>\n<p>When your password expires you can\u2019t:<\/p>\n<ul>\n<li>Connect your mobile devices or laptop to Eduroam WIFI<\/li>\n<li>Connect to the internet via the Captive Portal on hall PCs<\/li>\n<li>Login to the Go Portal on or off campus<\/li>\n<li>Login to learningedge.edgehill.ac.uk or the Blackboard Mobile Learn app<\/li>\n<\/ul>\n<p>If you find you can\u2019t access any Edge Hill systems, the first thing to try is resetting your password. You can do this via the GO Portal login page, providing you\u2019ve added an alternative email address to your GO account. <em>If you haven\u2019t added an alternative email address, we recommend you do this now \u2013 edit \u2018settings\u2019 in GO. <\/em>Of course, you&#8217;ll need an internet connection to access the GO portal, so if you&#8217;re in your halls, or using a mobile device\u00a0or laptop on campus, you&#8217;ll need to use one of the open access PCs to do this.<em><br \/>\n<\/em><\/p>\n<p>It will also be a good idea to make a note in your diary every time you set a new password to remind you when you\u2019ll need to change it again. This way, if you miss the on-campus reminder, you still won\u2019t get locked out!<\/p>\n<p>I hope this information has been helpful and I trust that you are now logged in. If you need any further information or assistance please contact the Learning Services help desk on 01695 584286 or visit <a href=\"http:\/\/www.ehu.ac.uk\/askus\">www.ehu.ac.uk\/askus<\/a>.<\/p>\n<p><a href=\"http:\/\/blogs.edgehill.ac.uk\/learningedge\/wp-content\/uploads\/sites\/130\/2013\/05\/meg3.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2401\" alt=\"Meg Juss, Learning Technology Development Manager\" src=\"http:\/\/blogs.edgehill.ac.uk\/learningedge\/wp-content\/uploads\/sites\/130\/2013\/05\/meg3.jpg\" width=\"150\" height=\"150\" \/><\/a><\/p>\n<p>Meg Juss, Learning Technology Development Manager<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019ve established an excellent record of Learning Edge Blackboard 9.1 availability (achieving 99.95% uptime last year) and we take your need to access the system very seriously. So, on Monday, having noted a higher volume of calls to the helpdesk and tweets from some of you saying that you\u2019d been having trouble accessing Blackboard we [&hellip;]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24335],"tags":[11098],"class_list":["post-3133","post","type-post","status-publish","format-standard","hentry","category-blackboard-learning-edge","tag-learning-edge"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Expired Passwords Need Your Attention - Digital Learning<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blogs.edgehill.ac.uk\/learningedge\/2013\/11\/28\/expired-passwords-need-your-attention\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Expired Passwords Need Your Attention - Digital Learning\" \/>\n<meta property=\"og:description\" content=\"We\u2019ve established an excellent record of Learning Edge Blackboard 9.1 availability (achieving 99.95% uptime last year) and we take your need to access the system very seriously. 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