Training and support

As many staff will be aware, we’re in the process of moving over to ‘Learning Edge’ (Blackboard 9.1). Many of our academic teams have already received training on the new system as part of the ‘systems migration’ and we are arranging additional sessions in consultation with each faculty….contact your faculty champions for more details of these sessions.

For those colleagues within support services, keep an eye on the staff development wiki for opportunities to attend training sessions on the new system. In the meantime, if you have any specific queries or need immediate support please contact the Learning Technology Development team at ltdsupport@edgehill.ac.uk – we’re always on hand to help.

There are many resources available to support you on the Learning Services wiki which can be accessed here: https://go.edgehill.ac.uk/wiki/display/ls/ under ‘How do I…? Use Technology Enhanced Learning

Training guides for Blackboard 9.1 can be found here, as well as a wealth of other information around technology enhanced learning. If you would like support with a technology and can’t find a resource there, please contact us on the above email and let us know what you would like to see!

Katherine Richardson
LTD Operations Co-ordinator

Elaine Czotter

Elaine Czotter
ICT Staff Development Co-ordinator

Making things happen: behind the scenes (part 1)

Previous blog posts have focused on the technical and staff development activity involved in moving to Blackboard 9.1. This time, we thought we’d introduce the teams who are making all this happen. First off is (most of) the team from Learning Services pictured below:

Standing L-R: Peter Beaumont, Carol Chatten, David Callaghan, Lisa Farnworth, Martin Baxter, Meg Juss. Seated L-R: Lindsey Martin, Rachel Bury, Katherine Richardson, Elaine Czotter.

David Callaghan, Mark Ayton and Adrian Cain (both not pictured) have been working extensively with colleagues in IT Services, Academic Registry and Blackboard to ensure that the Student Information Database and Blackboard talk to one another as seamlessly as possible to ensure that the courses and student records in Blackboard are always up-to-date.

Peter, Carol, David, Martin, Lisa, Meg and Adrian have been responsible for training staff in the use of Blackboard, supporting migration from Blackboard CE8 and creating all new guides and resources. To date, they have trained over 400 staff and will continue training and providing support over the summer. They will be joined in late August by Elaine, ICT Staff Development Co-ordinator. Elaine will be responsible for the ongoing training of Administrative staff across the faculties who will be working with Blackboard for the first time.

A special thanks must go to Katherine who has pulled all of the staff training schedules together and created order out of chaos!

Last but not least, Rachel and Lindsey (who have brought you the blog from the days of the VLE Review) who try to ensure that everyone knows what they need to know, when they need to know it, in the format that is most appropriate for them!

The next three months are going to be very busy as we work with the faculties to make sure all their courses are ready for September. We are here to help so please get in touch via the blog or email to any of the team. We look forward to hearing from you …

Our next blog post – Behind the scenes (part 2) will introduce you to our wider team – some of the key staff who we have worked with across the University …

Working under the radar … Blackboard 9.1 update

One of the lessons I am learning about implementing a major technology project is that there are quite long stretches of time when nothing really newsworthy happens – there is a huge amount of work going on but very little of it is of interest to the majority of our readers. I could write more about how Blackboard 9.1 now integrates with our student information database, or similar  … but I won’t.  Instead, here are a couple of snippets on progress in general.

As we move towards July, the number of academic and administrative staff  receiving training in the essentials of Blackboard 9.1 is picking up. All academic departments have arranged to attend workshops that will enable them to build their courses in 9.1. We are also timetabling mop-up sessions between now and the end of July for those colleagues unable to attend. If you want to arrange a place on one of these additional sessions, please email ltdsupport@edgehill.ac.uk for information on dates, times and availability.

There are currently 110 modules in 9.1 that are ‘live’ with 1,624 registered users. We’ve been monitoring all requests for support and to date, the number of technical issues reported have been pleasingly low. I don’t think this is a matter for complacency, however, so if you are a student or a member of staff who is currently using Blackboard 9.1, or who used it last semester, your feedback would be very welcome.

As Blackboard has now achieved mainstream adoption across the University, the Learning Technology Development Division (part of Learning Services) have completely reviewed the processes that were in place to communicate with and support staff, students and other customers in the event of occasional dips in service or the system being down. Again, this activity is essential, largely invisible and only really of interest when there is a problem. Having completed the review, tested and introduced new, robust processes, we can now start publicising them. Staff can access the guidance from the  How do I report a problem? section (Blackboard) from the Learning Services wiki. Feedback on this is also welcome. I just hope we don’t have to put it into practice anytime soon!

Campus Pack Awareness Sessions: more than just an ePortfolio

Over the past few months we have been evaluating Campus Pack: a powerful ‘building block’ to further extend the potential of Learning Edge. It offers all students a personal area where they can create blogs, wikis, journals and podcasts, and allows us to build templates for things like CVs, ePortfolios, and PDP.

As students own the content within their environments, they have full control over who can view and edit – they can choose to share elements with colleagues across the University, as well as externals such as mentors in work placements and even potential employers. Viewers/collaborators then have the ability Rating tool in Campus Pack to leave comments, discuss and ‘rate’ items; offering exciting opportunities for ongoing feedback and dialogue.

Other interesting features include the capability for tutors to embed Campus Pack content directly within their courses, and where necessary, link these to the Grade Centre for assessment. There is also the potential for mobile access to Campus Pack, which will add further flexibility to learners.

We are holding a number of awareness-raising sessions over the coming weeks – it is envisaged that the range of options through Campus Pack will be of interest to colleagues across the University, with direct benefits to teaching and learning, as well other areas such as Careers and Learning Services.

These sessions provide opportunity for staff across the University to give us direct feedback, and influence any decision regarding the purchase of a license. Please get involved, it would be great to see and hear from as many staff as possible.

Tuesday 24th May – 12:00 – 1:00 (SOLSTICE Green Room)

Thursday 26th May – 12:00 – 1:00 (H203)

Wednesday  1st June – 1:00 – 2:00 (SOLSTICE Red Room)

Sign up for one of the sessions here – http://campuspack.eventbrite.com/

 

If you are interested in Campus Pack and want to learn more about mobile access, contact Peter Reed (reedp@edgehill.ac.uk, #7756) for details about an upcoming webinar on Tuesday 24th May