Can someone explain what’s going on here?

The 5th EHU Student eLearning survey still has just over a week or so left to run but I thought  I’d share with you an interesting and unusual finding from the large number of responses we have received so far.

In the survey we ask students to respond to the statements On/off campus I sometimes have difficulties accessing Learning Edge and not surprisingly a lot of students agree or strongly agree. The responses to these statements are important measures of how well or otherwise the Learning Edge systems and student support are performing. They are also indicators of how effective Learning Services have been in identifying and resolving Learning Edge technical issues. So it is reassuring to note that since we started collecting data on this question and used the feedback to inform improvements, that the numbers of students experiencing technical difficulties have declined year on year.

Which brings me to the interesting and unusual finding illustrated in the two graphs below (click on a chart to make it bigger).

This positive trend shows students are experiencing significantly fewer technical difficulties with Learning Edge both on and off campus but surprisingly the most dramatic improvement is the reduction of off-campus technical difficulties. This reduction is even more marked in the current student responses and begs the question ‘What is going on here: why isn’t the rate of improvement as dramatic with on-campus technical difficulties?’

Obviously, we’ll be investigating this anomaly in our continuing efforts to improve the student experience of Learning Edge. As a starting point, it would be really helpful if student readers could use this blog’s comments facility to provide some pointers by letting me know where, when and on what devices you tend to experience Learning Edge technical issues. It would also be helpful to learn more about what types of technical difficulties are experienced both on- and off-campus.

Finally, if you have not yet had your say about your experience of technology to support your learning at Edge Hill, there is still just over a week of the EHU Student eLearning Survey left to go. Give us your feedback and enter the prize draw for £50 and 2 x £25  Amazon vouchers. Every 20th participant also wins an attractive 1G USB wristband.

Lindsey Martin eLearning Strategy and Development Manager

Lindsey Martin Assistant Head of Learning Services (Learning, ICT and Media Technologies)