Taking out the Cache

Every now and again its a good idea to clear your cache. This applies to browsers (e.g. Internet Explorer, Firefox, Chrome), operating system temporary files and even the JAVA cache.

Following the recent JAVA 7 update 51 release (14th January 2014) some users who downloaded and installed the update may now need to clear their JAVA cache in order to use some of the Blackboard Tools (Multiple File Upload, Virtual Classroom and Chat).

To clear your JAVA cache follow these instructions:

(Please note these instructions are a guide only and are targeted for Windows 7 with JAVA 7 update 51)

1. Click on the start button and search for ‘Configure Java’.

2. Select the Configure Java icon under the Programs section:

temp

3. In the Java Control Panel, choose the Settings button in the Temporary Internet Files section:

Java_Control_Panel

 

 

 

 

 

 

 

 

 

 

4. In the Temporary Files Settings panel Choose the Delete Files button.

Java_Temp_Files

 

 

 

 

 

 

 

 

Delete_Java_Temp_Files

 

5. In the Delete Files and Applications panel make sure all options are selected and click OK.

The process can take a few minuets, but once complete the panel will close and you can click OK on the remaining dialog boxes.

 

For further specific information about Blackboard 9.1 with JAVA 7 update 51, please see here.

We hope you find this guide useful and if you have any further questions regarding Blackboard 9.1 and JAVA 7 update 51 please email the LTD Team – LTDSupport@edgehill.ac.uk

JL_Blog

 

 

 

 

 

John Langford

Learning Technology Development Systems Officer

 

Working under the radar … Blackboard 9.1 update

One of the lessons I am learning about implementing a major technology project is that there are quite long stretches of time when nothing really newsworthy happens – there is a huge amount of work going on but very little of it is of interest to the majority of our readers. I could write more about how Blackboard 9.1 now integrates with our student information database, or similar  … but I won’t.  Instead, here are a couple of snippets on progress in general.

As we move towards July, the number of academic and administrative staff  receiving training in the essentials of Blackboard 9.1 is picking up. All academic departments have arranged to attend workshops that will enable them to build their courses in 9.1. We are also timetabling mop-up sessions between now and the end of July for those colleagues unable to attend. If you want to arrange a place on one of these additional sessions, please email ltdsupport@edgehill.ac.uk for information on dates, times and availability.

There are currently 110 modules in 9.1 that are ‘live’ with 1,624 registered users. We’ve been monitoring all requests for support and to date, the number of technical issues reported have been pleasingly low. I don’t think this is a matter for complacency, however, so if you are a student or a member of staff who is currently using Blackboard 9.1, or who used it last semester, your feedback would be very welcome.

As Blackboard has now achieved mainstream adoption across the University, the Learning Technology Development Division (part of Learning Services) have completely reviewed the processes that were in place to communicate with and support staff, students and other customers in the event of occasional dips in service or the system being down. Again, this activity is essential, largely invisible and only really of interest when there is a problem. Having completed the review, tested and introduced new, robust processes, we can now start publicising them. Staff can access the guidance from the  How do I report a problem? section (Blackboard) from the Learning Services wiki. Feedback on this is also welcome. I just hope we don’t have to put it into practice anytime soon!