Digital Productivity for Health & Social Care Staff

DPL

This month the Faculty of Health & Social Care (FoHSC) – with the added support of their Senior SOLSTICE Fellow (Laura Taylor) – introduced a brand new resource to provide its staff with the latest in e-learning tools and resources to help deliver ‘technology enhanced learning’ to its students.

The Digital Productivity Lab is a quiet work space for all FoHSC staff that gives access to every available e-learning resource within the institution, including the provision of audio and video peripherals. Located next to the main reception within the faculty building, the lab offers services exclusive to both academic and support staff within the faculty. FoHSC staff can either book the lab to work independently or to schedule private bespoke 1-2-1 sessions with one of their Faculty Learning Technology Development Officers (LTDOs).

The Digital Productivity Lab currently offers all FoHSC staff a shared platform to….

  • …the latest technology enhanced learning software to build engaging and exciting learning resoruces (Panopto, iSpring and Office Mix).
  • …an array of multimedia and HD recording equipment (both audio and video).
  • …iOS & Android mobile devices to plan and develop ‘Bring Your Own Device’ (BYOD) sessions.

To help faculty staff identify key people, places and processes currently in place. Learning Services and Laura Taylor have collaboratively developed a TEL Community reference tool (see below) to support staff who wish to seek support from specific advocates and enablers.

TEL Community FOHSC

Booking*

Bookings* for the lab are managed by the Customer Services Team (CST) and the FoHSC LTDOs within Learning Services.

  • For independent use: Please contact the Customer Services Team (Ext 7050) via the main reception to book the lab.
  • For 1-2-1 LTDO sessions: Appointments can be arranged via email or telephone on the following:

Picture of the authorPeter Beaumont
Learning Technology Development Officer (Undergraduate Programmes)
Ext 7749
Email: beaumonp@edgehill.ac.uk

 

Mark WilcockMark Wilcock
Learning Technology Development Officer (Postgraduate Programmes)
Ext:7069
Email: wilcockm@edgehill.ac.uk

 

* Please contact at least one week in advance to secure your preferred time and date.

Collaborate Ultra: Improved Features

Look who’s talking … 

On Saturday 20th February the web conferencing system, Blackboard Collaborate Ultra will be updated to ensure all Learning Edge users have the latest feature updates and of course to squash those pesky bugs!

Lets dig in to the top 3 improvements:

1) “See who is speaking …”

Microphone icons now appear next to the names of those speaking – outlined below in orange:

c2

 

2) See when you are “On Air”: If others can see your video there will be a small ‘Eye’ icon at the top of your preview window:

 

 

3) Feedback about participants having connectivity issues – visual and text information such as “Joining …” and “Error, redialing …”

 

 

For details about these and all the other improvements – please click here to see the Blackboard’s Release Notes.

David_Callaghan

David Callaghan
Learning Technology Development Officer (FoE)

 

 

 

PS – if you or your students need overview of Ultra here is an excellent series of short screencasts from Blackboard: Collaborating in Blackboard Collaborate.

Collaborate Ultra now available to all courses

Earlier today we upgraded the University’s web-conferencing system, Blackboard Collaborate, to the new, user-friendly, ‘Ultra’ experience.

All 2015 courses have a link from their main menu to the Collaborate system – users simply need to click on the Collaborate button on the left, then Join Room buttons to launch the web conferencing system:

CollaborateTool

Blackboard’s Collaborate Ultra Tutorials provide a good overview of the updated interface. Take a look at this Blackboard Collaborate video to see what it looks like in action.

You can also use Collaborate Ultra as you own ‘Virtual Office’ – to meet with students or colleagues remotely.  Here is a guide and a video showing how to do this:

Support and Guidance

Remember, the Learning Technology Development are always here to help you with your use of technologies – so, whether you are an existing Collaborate user who wants to talk about how the upgrade will affect your current practice, or whether you are a first time user who wants to take advantage of the new Ultra web-conferencing interface, please do get in touch.

David Callaghan
Learning Technology Development Officer

Collaborate to be upgraded on Mon 16th November

We’ve listened to your feedback and will be upgrading the university’s web-conferencing system, Blackboard Collaborate, to a new, user-friendly, ‘Ultra’ experience on Mon 16th November at 2 am.

Improvement Highlights

  • Online sessions can be accessed easily and quickly from within the browser;
  • An intuitive and clutter-free interface;
  • Your course room stays open 24/7 allowing independent student work;
  • Live closed captioning features.

Take a look at this Blackboard Collaborate video to see what it looks like in action.

 

 

Blackboard’s Collaborate Ultra Tutorials provide a good overview of the updated interface and their release notes will tell you more about the Ultra Experience and the Ultra Changes.

Collaborate Briefing

Full details of the upgrade and planned improvements are covered in this Collaborate Upgrade Briefing Document.

 

 

 

 

 

 

Support and Guidance

Remember, the Learning Technology Development division are always here to help you with your use of technologies – so, whether you are an existing Collaborate user who wants to talk about how the upgrade will affect your current practice, or whether you are a first time user who wants to take advantage of the new Ultra web-conferencing interface, please do get in touch.

David Callaghan
Learning Technology Development Officer

Upgrade to our web conferencing tool

Blackboard Collaborate Ultra

Next month LTD will be upgrading our web conferencing system Collaborate Ultra, a faster, easier, and more intuitive system that has been well received during stakeholder testing.

YouTube video of Ultra Here’s a great introductory video from Blackboard that covers most of the features effectively:

Our testers found the system to be very easy to get into and use. Note that as this is an early version of the system some of the features of the current version of Collaborate, such as polling, breakout rooms and support for iPhones and iPads are still in development.  LTD have a handful of ‘Classic’ Collaborate rooms available for users who need to use the earlier version of the system.

All courses from 2015 onward have a link in the course menu to Collaborate, and when the upgrade is complete anyone clicking on those links, staff or student, will be taken to a Collaborate Ultra room.

Please get in touch with us for further information about the Collaborate Ultra upgrade – if you want to use the system with your students now we can create a few of the new types of Collaborate rooms ahead of the general release of the upgrade.

For further help and support on this or any others aspect of Learning Technology, please contact your faculty Learning Technologist.

David Callaghan

Blackboard Collaborate Case Study 2 of 3

Blog 2 Bb Collab Case Study cropLesley Briscoe, Senior Lecturer on the International Midwifery Programme.  Lesley explains in this the second in a series of three video case studies (click to view the first in the series), the challenges of delivering a programme aimed at both conventional students and those accessing the programme online and from overseas.

She goes on to mention the solutions Blackboard Collaborate provided her, the Midwifery Team and the students studying the programme, particularly those attending from all corners of the world.

Lesley’s video outlines her personal experience and the significance that technology can play to instil confidence in developing an online course that is able to deliver all that it promises.

Click the YouTube image below to hear more about Lesley’s experience…LB youtube_player

If you feel inspired by this and other videos in the series and want to learn more about web conferencing (Blackboard Collaborate), your Learning Technologist can help.

In addition, you can access to Blackboard Collaborate training, talk to your Learning Technologist or book onto a session via Staff Learning and Development Programme: Developing Digital Excellence

Martin Baxter
Martin Baxter
Learning Technology Development Officer

Blackboard Collaborate – Video Case Study 1 of 3

David Callaghan is a Learning Technologist and an Associate Tutor for the Faculty of Education on the Undergraduate Professional DevelopmentStudent participating in an online video conference session. Programme, a blended course – delivered mostly online – via our Blackboard VLE and the Collaborate web conferencing system, with some face to face conference days.  So, he can also practice what he preaches.

Collaborate is used by David and his colleagues for student inductions; it’s also used for tutorials giving an equivalent experience to that of distance learners. The feedback from students indicates that Collaborate has made them feel part of the University community.

David Callaghan Associate Tutor

 

David’s video tells us how using web conferencing can help create an equitable experience – by bringing students together online they are able to support and challenge each other and build a community of inquiry, as they would do in an on-campus classroom.

Learning Edge Blog Post – Student account:
“The experience for me was absolutely invaluable on every level and absolutely without a doubt was a contributing factor to achieving a first class honours.”

Read more in this blog post: Technologies are an “absolute lifeline” for our students!

If you feel inspired by this and other videos in the series and want to learn more about web conferencing (Blackboard Collaborate), your Learning Technologist can help.

In addition, you can access to Blackboard Collaborate training, talk to your Learning Technologist or book onto a session via Staff Learning and Development Programme: Developing Digital Excellence

Martin Baxter
Martin Baxter
Learning Technology Development Officer

 

Get your own ‘Quick Hit’ video case study

Celebrate your success with Collaborate

We are creating a series of brief video case studies showcasing the success colleagues have been having with the Collaborate web conferencing system this year.Screen shot of YouTube video player

David Callaghan (also a member of the LTD team) is the first of a number of contributors to get involved from each Faculty (in his case Education).  Click on the YouTube image to see an example of the kind of short videos we are creating.

So, please let us know if you’d like your own case study, and watch out for the series that we’ll be launching in September. Call LTD Support on 01695 650754 or email LTDsupport@edgehill.ac.uk.

Martin Baxter

 

 

Martin Baxter
Learning Technology Development Officer

Engaging learners with Blackboard Collaborate

How the Inclusion Team is using our web conferencing platform to engage students, enhance communication and improve outcomes.

Anne McLoughlin is  the leader of Edge Hill’s dyslexia programme.  The programme is a blended course – mostly online – delivered via our Blackboard VLE and the Collaborate web conferencing system, with some face to face conference days.

I interviewed Anne in September.  This 10 minute recording* is a mini-case study:

[eshare version of the recording and transcript: http://www.eshare.edgehill.ac.uk/5767/]

Here are some highlights:

  • One of the aims of using Collaborate was to give a more engaging experience for remote learners;
  • Sessions delivered with Collaborate are recorded – thus students are able to re-visit the sessions;
  • Collaborate is used for student inductions – with presentations by Learning Services staff;
  • It’s also used for tutorials – attempting to give an equivalent experience to distance students;
  • Issues revolve around students confidence with technology and ‘Java’[2];
  • The Collaborate mobile app has been very reliable;
  • The LTD guides have been useful [3];
  • The support from LTD has been “really good” [4];
  • The feedback from students indicates that Collaborate has made them feel part of the University community.

And, finally, Anne’s advice to staff: “Have a go …, perhaps a small number [of students] to start with, and then just go for it!”  And really finally, Anne’s last word: “I love it …”

BestofTEL_SMALLAnne McLoughlin
Senior Lecturer
Faculty of Education
Professional Development
Extension:  7163
Telephone:  01695 657163
Email: mclougha@edgehill.ac.uk

 

Anne would be pleased to discuss her approach to using Collaborate with anyone at Edge Hill – her contact details are above.

If you have more general questions about the Collaborate service or any of the tools within the Learning Edge Suite contact your Learning Technologist (see the Faculty Contacts on this page) or email the LTD Team on LTDSupport@edgehill.ac.uk or 01695 650754 x7754.

*Note that the recording was made on my mobile phone – illustrating the quality that is possible from a device most of us have in our pockets.


[1] Note that I’m creating a blog post on how to have a virtual office link at the end of your signature – so watch out for that in a few days time – or contact one of the LTD team if you want to do it now.

[2] Blackboard have removed the need for Java in the next version of Collaborate.

[3] We have many guides and resources – here are some that we understand have been very useful to colleagues:

Building and teaching in Learning Edge
Blackboard Collaborate: Audio and Video Equipment (Device Guide and Recommendations)
Planning Collaborate Session: An Overview
Introduction by Blackboard: Collaborate Web Conferencing Online Orientation
The LTD Best of TEL Blogs – such as: Collaborating all over the world

[4] Developing Digital Excellence sessions – such as:
Basic Introduction to Blackboard Collaborate (Student Services Webinar) 22/07/14

Collaborating all over the world

Using Blackboard Collaborate to support students based outside the UK

Pam Nicol has a number of roles at the University – this posting involves her work on the Masters in International Higher Education. Pam has been using Collaborate since it was introduced to the MIHE team about four years ago, and previously to that used the Wimba system.  This piece is derived from an interview I did with Pam on 6th August 2014.

“I teach on the Masters in International Higher Education – specifically a series of six sessions about strategic management, via Collaborate, to students located all over the world. Collaborate has been really useful – allowing me to present live and to recorded the sessions for students who can’t join at the time.

Bb Collab Image

Blackboard Collaborate ©

Collaborate is a great piece of technology – it’s been very reliable – it hasn’t let me down once!

When I was first asked to teach using web conferencing technologies I was quite nervous, but quite quickly it became evident how easy it was to use – to the extent that an IT novice like myself could use the technology quite effectively.

My introduction to the Collaborate system was hardly ideal – consisting of a quick run through from colleagues about half an hour before I was due to give a session. Needless to say, there were a few problems with that first session, but now I have a big ‘Press the Record Button’ above my monitor as a reminder!

The structure of my sessions are an hour for a lecture, then an hour for follow-up questions / individual tutorial. The six sessions are delivered around 5:30pm, for an hour, with tutorials / questions between 6:30 and 7:30. The twilight timing seems to fit in with students across multiple time zones.

Students use the mic or the chat window to ask questions during the session, and I remain online for up to an hour after the lecture to pick up on individual questions that students don’t want to raise in front of the group.

One of the main issues I’ve had to overcome is finding a quiet space – a shared office is not ideal. My currently favourite location is one of the small rooms in the SIC – as beyond 5pm it gets very quiet and I can borrow their headphones and camera.

Other issues I’ve experienced is unsuitable equipment that students or visiting lectures might try to use. We’ve also had some issues with visiting lecturers using Mac equipment. However, on the whole we’ve not had many issues with student’s equipment – noting that the instructions that Blackboard and Edge Hill have put in place to support students is very good (http://www.eshare.edgehill.ac.uk/1642/)– most students who are experiencing problems try to solve it themselves using the guides before they contact me.  A new guide is available via eShare on equipment that has been tested by Learning Services and is consdered to work well with Blackboard Collaborate (http://www.eshare.edgehill.ac.uk/5262/).

I’ve also noticed that teams in the Faculty of Health are more ready to try new technologies such as Collaborate.

I don’t think we would be able to deliver the qualification without Collaborate – I can’t see a way of getting students from all over the world involved in a class discussion except through web conferencing technologies.

My advice to staff thinking of doing some sessions with their students is just to have a go – and don’t get put off by the first few steps (that can be a little daunting for the novice). Also, write a script and print this out to have with you as you deliver – this is very useful for ‘filling in’ when there are gaps in the flow – and include comments such as what the weather’s been like recently. And if you are in a shared office, find somewhere else, or book a classroom.

My advice to the institution would be to see if Collaborate might be used to make courses that are not viable due to low numbers open to a wider audience.

And finally, one thing I’d really like is a feature to enable me to have a room available to invite students from anywhere in – not needing to setup a course area for them.”

 

BestofTEL_SMALLPam Nicol
Learning Facilitator
Student Services

Telephone:  01695 584190 x 4190
Email: nicolp@edgehill.ac.uk

 

It’s evident that Pam is very enthusiastic about the Collaborate technology – and she is demonstrating excellent practice in terms of delivery and recording. Pam would be pleased to discuss this with anyone at Edge Hill – her contact details are above.

I have also helped Pam achieve her final request above – using a tutor room in a course area. I’ll be creating a guide and blog post about this technique in a later posting, but it you want to know about this or any of the tools within the Learning Edge Suite contact your Learning Technologist (see the Faculty Contacts on this page) or email the LTD Team on LTDSupport@edgehill.ac.uk or x7754.