IT Support and Student Services

In the two years I’ve been at Edge Hill University, I’ve had to use the various support systems a few times, and I’ve always had a positive response from them. The Student Services at EHU are well renowned and really are there for the benefit of the student.

During first year, I went to the IT Services in the Durning Centre for help setting up my PS4. I was staying in Chancellor’s Court, and no-one had managed to connect their consoles to the wifi or ethernet ports in their bedrooms. Soon, the problem was fixed for Microsoft consoles, but the issue still presided for the Sony counterparts. This was an issue with Sony servers – from the gist of it, Sony wasn’t realising that the halls of residence were multiple addresses and had assumed we were one address trying to connect huge numbers of consoles. After the off-site issue was resolved, I worked with IT Services to help them connect my PS4 to the network; it took a couple of tries over a few phone calls, but we soon had it working. As far as I know, I was one of the first, if not the first person in Chancellor’s Court to get their PS4 connected. Soon after, IT Services set up a system via email to get everyone online a lot easier.

I’ve also had to go to IT Services and Academic Registry to alter some personal details, these were also easily remedied and proved no hassle at all. The support systems in place for technical issues is quite robust.

Also during first year, I made some trips to Milton House, for a different kind of support. Although I only attended a few sessions there, it was a great facility and the people there were extremely supportive of me. The Counselling team at Milton House offer a wide range of support from bereavement to anxiety in one-on-one sessions as well as groups and workshops for uni stress.

Asking for help when needed

No-one can do absolutely everything themselves, after all we all need help with something from time to time. This is particularly true when you’re at university. At Edge Hill there are a number of different services who can offer you help whenever you might need it. They include

  1. The Careers Service – They offer advice on CV writing, applying for part-time jobs, volunteering and other employment opportunities. They also advertise vacancies through their Facebook page
  2. The Accommodation Team – Pretty self explanatory. They are in charge of matters related to living on campus and advertise off campus accommodation too.
  3. Student Union – They are can point you in the right direction if you’re not sure where to go for help and can offer advice on legal matters should they ever arise dying your time at university. They will also help you set up a society if there’s one your itching to create and run.
  4. Counselling Service – This is a service I’ve started accessing recently. They will help you with more personal matters and run workshops to help you improve your mental well being.
  5. Facilities Management – They are in charge of running the campus and based at the During Centre behind the Wilson building. If you ever need to put up a poster about something, ask them first.
  6. Departmental Tutors- As mentioned in my other blog on student support (here) when you first come to university you will be assigned a personal tutor from within your department who you can speak to on a one to one basis. You can also make appointments with tutors for specific modules if you need to talk someone about a particular piece of coursework whether it’s getting them to check an essay plan or discuss feedback with you. It is worth making use of this service.