Author Archives: Stuart Gould

About Stuart Gould

IT Services Senior Infrastructure Solutions Specialist. Microsoft Certified Solutions Expert: Private Cloud, MCSE: Windows Server 2003, MCSA: Windows Server 2012, Windows Server 2008, Window Server 2003, Windows 7

IT Services achieve Customer Service Excellence Award

I’m delighted to say that IT Services have joined the list of departments within the University to have achieved the Customer Service Excellence (CSE) Award. A number of our fellow departments including Facilities Management and Learning Services already completed the … Continue reading

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Enabling Archives and Retention Policies in Office 365

I’ve spent a few days working on email archives in Office 365 as we want to enable this function for all users. I had a few interesting discoveries so I thought I would share them. The first was over retention … Continue reading

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Troubleshooting Lync DNS errors in Office 365

I’ve been having a great time working on Lync instant messenger for Office 365. Despite this I’ve still managed to run into a few problems so I thought it would be good to share one of them on the blog. … Continue reading

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Reporting PC status for the Computer Availability system

For anyone who follows the IT Services blogs you’ll already be aware of the newly launched Computer Availability system. If you haven’t already then I suggest you read this excellent post on the Web Services blog and then have a … Continue reading

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Dropbox Space Race – 2 weeks left to get 8GB of free storage!

I wanted to post a quick reminder that we still have 2 weeks left to register for the Dropbox space race. With the current numbers we have, any new Student or Staff registrations on the site will get a massive … Continue reading

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Dropbox Space Race – Even more free storage for Students and Staff

Cloud based storage is a very up and coming subject. There are quite a few flavours around including offerings from some of the big IT players such as Microsoft Skydrive and Google Drive. Personally I’ve always used Dropbox as I’ve … Continue reading

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Profile pictures in Office 365

I’m very much hoping to write a series of posts on our current office 365 project. I could start from the top and show each phase but I figure it’s better just to jump in at the deep end and … Continue reading

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Server 2012 now available on Dreamspark free for students

Just a quick post to mention that Windows Server 2012 Standard and Datacenter editions are now available on the Dreamspark website for students. I’d really recommend anyone studying IT at Edge Hill hops over there and grabs a copy of … Continue reading

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Service overview – Sun Ray & Terminal Services

Summer has been and gone (mostly without any time to blog anything!) and a whole host of changes have been made and new developments arose. Firstly you might notice that we have re-branded ourselves! As I’d mentioned previously, the name … Continue reading

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Eduroam wireless service

If you’re a member of staff then you likely received an email this week telling you that IT Services have just implemented the Eduroam wireless service. We’ve been working with Network Services (who did 99.9% of the work to implement … Continue reading

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Service overview – Active Directory

As I mentioned in my previous post I’m intending to write a series of new posts relating to some of the services/systems supported by the Core Services team. These aren’t going to be massive technical rants but more of a … Continue reading

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So what is a “Core Service”?

Since I moved teams to become a member of Core Services I’ve had a lot of people ask me what my new role is all about. IT is notorious for having a wide range of peculiar titles and descriptions for … Continue reading

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