TAG Swap Shop


Last week I went to the TAG Swap Shop at Uclan. The event was organised by the TAG team and attended by over 18 JISC funded projects across the country.

Initially the projects introduced themselves and asked to highlight any issues that we have experienced and what issues we are hoping to explore at the event. The remainder of the day was dedicated to “world cafe and speed dating”. Here we were able to speak to colleagues who were working on similar projects.

6 areas were identified for discussion -Student Engagement, Staff Engagement, Platform used, Content (creating content / resources or encouraging students to produce content), Sustainability and Miscellaneous.

This part of the day was the most beneficial as I was able to talk and exchange ideas with colleagues across the University sector. I came away with new ideas and concepts that could be used within our project. The most notable observation was that every University in attendance was trying to engage their students using web and media and were trying the same web content that we are hoping to apply to our site. It was nice to know that we are on the right lines!

Phases – Student journey and the 1st year experience


  • Action Group for the JISC project met up for discussion
  • After discussion with the Action group we have now identified a process that illustrates the 1st year experience – from expression of interest to enrolment.
  • The phases diagram (until we come up with a better title!) shows the student journey and the focus for each phase that we can feed into the journey.

Entering into the 1st year experience.

  • After deciding on the phases we are now looking into existing content and potential content to plug into the CRM system.

Back to the drawing board!


Following on from the concept of adapting and adding value to the existing EHU website HI we have decided to strap this idea

Reason for this is that the Uni has just invested in a new CRM system. The HI website will probably have a complete upgrade.

The CRM system will provide a tool that will allow the Student Recruitment Team to better manage relationships between the University and the potential student and to be able to successfully and efficiently deliver communications to a target audience.

Based on this new system we have now decided to work in collaboration with Recruitment and Marketing to see if we can feed content into the site which directly relates to our brief from JISC.

We can plug the type of resources and processes we have been harvesting. Students will see these in relation to the following phases (phase discussion and decisions to follow).

The story so far….


  • Researched all JISC projects relating to the Innovations programmes to find any project/outputs/outcomes that could be transferred and adapted to our brief (Processes and Artefacts)
  • A outcome to date has been the challenge of harvesting process outcomes and discrete artefacts from JISC projects.
  • Identified five existing JISC projects from which elements could be adopted and built upon.
  • The five potential projects were narrowed down to 2 – HELLO and TAG
  • Here at EHU we already have an existing site aimed at students who have applied and accepted a place here.
  • HI is a website for applied students who can use the site as a source of info of things they need to know before they get here
  • It’s for the applicant community
  • We are hoping to add value to HI by adapting processes from HELLO and TAG

Researching JISC projects


A reportable outcome to date has been the challenge of harvesting project outcomes from JISC projects from the current web pages.

On the basis of this we have looked at and passed on the idea of “assisted shopping”. For instance this could be a facility to generate search outcomes which are derived from tagged JISC @project’ and ‘processes’. The tags could lead to search outcomes juxtaposed by others which are potentially related to the search category. This is very much like the Amazon data mining architecture (e.g. people who bought X may be interested in Y) – though we are not suggesting such levels of complexity.

If the additional ‘Amazon-type’ function could be included then this would be a bonus as tentative links and relationships can prove extremely beneficial.

JISC Project – Building Capacity: Supporting Retention and Success

Edge Hill University has been awarded JISC funding.

Building Capacity: Supporting Retention and Success Through Enhancement of the First Year Experience at Edge Hill University

Edge Hill University has a clear strategic imperative to improve student success and retention and has a current focus on enhancement of the first year experience from acceptance of a place, to transition into the second year. The project will identify and selectively deploy JISC processes, technologies and online solutions to impact positively on these aspects.